liz30538
Superfast
Joined 10 years ago
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Often when I switch on my TiVo box I am getting a no signal error on the tv
Often when I switch on my TiVo box I am getting a no signal error on the tv even though it's on the right input About 3 minutes later the TiVo box turns off and about 5 minutes later turns on and everything starts to work I have switched off the router on several days which seems to fix it temporarily but then it does this again There has been an engineer out who changed the cables It only seems to be doing that since then. I can’t get into. My VM account as the link they send me says it has expired and there seems no way to phone and speak to a human Customer service is getting worse.49Views0likes2CommentsOut of contract
Not sure if im allowed to post this but here goes On Reddit i found this Try calling second line retentions directly on this number [removed] and say you missed a call from them. It is always UK based when I have spoken to them. i have just done this this morning and instead of my bill going up it was lowered but you must have given virgin 39 days cancellation Good luck219Views0likes2Comments- 194Views0likes0Comments
Re: Contract ends 30/01/2025
Im in the same position my contract expires on 16 January and i can only get an increase of £8 per month Ive been with virgin for 16 years and this is the first time I haven’t been able to get a deal im thinking of changing to sky its cheaper and includes netflix but its going to mess with my emails some customer service from virgin they are willing to let you go this time instead of trying to keep you Perhaps the other number on your phone was the outbound team1.6KViews0likes4CommentsRe: Out of contract
Phoned George in retention team Apparently Michael filled out the wrong form that form was if you had already been contacted by the outbound team George was filling in the correct form and said i should be contacted on Wednesday every time i phone the price goes up Virgin definitely do not reward loyal customers who have been with them a long time608Views0likes0Comments