Forum Discussion

liz30538's avatar
liz30538
Superfast
4 days ago

Often when I switch on my TiVo box I am getting a no signal error on the tv

Often when I switch on my TiVo box I am getting a no signal error on the tv even though it's on the right input About 3 minutes later the TiVo box turns off and about 5 minutes later turns on and everything starts to work I have switched off the router on several days which seems to fix it temporarily but then it does this again There has been an engineer out who changed the cables It only seems to be doing that since then. I can’t get into. My VM account as the link they send me says it has expired and there seems no way to phone and speak to a human Customer service is getting worse.

2 Replies

  • japitts's avatar
    japitts
    Very Insightful Person
    3 days ago

    "the TiVo box turns off and about 5 minutes later turns on and everything starts to work" seems the important bit here - your box is restarting, which it shouldn't be doing. It's unusual that restarting the router assists, a TiVo doesn't use your home internet for any function.

    VM staff on this forum should be along in a couple of days and can assist with logging faults.

  • Akua_A's avatar
    Akua_A
    Icon for Forum Team rankForum Team
    7 hours ago

    Hi liz30538,

    Welcome back to our forums, and thank you for your first post. Sorry to hear of this intermittent error you are getting on your set-top box. We can understand the frustration caused, and we want to do our best to help from here. To best look into this, we are sending a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

    Thanks,