Andy_Kay
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Joined 10 years ago
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Bill not amended 5 weeks after starting new contract
I let my contract lapse and my bill increased accordingly so I started a new contract in late February. I expected my early March bill to be at the higher rate but my most recent early April bill is still at the non-contract rate. I can´t find a chat line on the VM website so I phoned 150. There was no way to get through to a person and it always ended in sending me a link. My Doro 6520 phone doesn´t do internet so I manually copied the link to my laptop and tried it there, but all I got was the VM website login page. Should it really be this difficult to chase up a suspected over-charge with Virginmedia? Does anybody have any suggestions please?Solved23Views0likes1CommentCan´t view my billing information
When I get onto the VM website and select billing information, I get a button saying something like ¨view your bill.¨ When I click on it I get sent back to having to select billing information, and it starts again. This happened in Brave browser, so I tried Chrome. Same thing so I went to a different laptop and tried Firefox but couldn´t even log in. So I tried Edge, and I was back into the selecting bill information loop. I phoned 150 and couldn´t get through to a person. After keying in all the relevant information I was sent a text message with a link in it, but I have a dumb phone (Doro 6520) so can´t access the link from my phone. I copied the link character by character to my laptop but it seemed to confuse my browser which just sent me to the VM website. Is there a way out of this maze?15Views0likes1CommentRecording Failure
I recently renewed my contract and received a new hub and remote, and a complete change of software on the TV box. All seemed well until yesterday when the box wouldn´t let me play any of my recorded material. Error messages are ¨Failed to play recording - CS2217¨ and ¨Service temporarily unavailable - CS2200¨ with the advice to try again later. I tried a spot recording and got the message ¨Sorry we couldn´t do this for you. Please try again later.¨ I powered down the box, waited 30s, and powered it back up again, but nothing had changed. I don´t know if my recordings will ever become playable, or if I will ever be able to make new recordings. I have no faith in this equipment at all now. Is anybody else having these issues?Solved102Views0likes5Comments