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Andy_Kay's avatar
Andy_Kay
On our wavelength
20 days ago

Can´t view my billing information

When I get onto the VM website and select billing information, I get a button saying something like ¨view your bill.¨ When I click on it I get sent back to having to select billing information, and it starts again.

This happened in Brave browser, so I tried Chrome. Same thing so I went to a different laptop and tried Firefox but couldn´t even log in. So I tried Edge, and I was back into the selecting bill information loop.

I phoned 150 and couldn´t get through to a person. After keying in all the relevant information I was sent a text message with a link in it, but I have a dumb phone (Doro 6520) so can´t access the link from my phone. I copied the link character by character to my laptop but it seemed to confuse my browser which just sent me to the VM website. 

Is there a way out of this maze?

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  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    20 days ago

    Thanks for reaching out to us Andy_Kay, and welcome back to our Community Forums!

    Sorry to hear of the issues experienced on the self-care account when trying to view the billing of your services.

    I'd be happy to take a closer look into this for you to see if we can have this resolved for you.

    Check out the envelope in the top right hand corner for a private message from me.

    Thanks,

    David_Bn