digidoug
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Re: Broadband Constant Outages
these are the UDM SE logs Multiple Internet Disconnections Internet connection WAN1 (Virgin Media) on port 9 went down multiple times in the last 24 hours. Today at 03:06:39 Internet Restored Internet connection WAN1 (Virgin Media) on port 9 is restored. Today at 03:06:39 Internet Down Internet connection WAN1 (Virgin Media) on port 9 is down. Today at 03:05:23 Multiple Internet Disconnections Internet connection WAN1 (Virgin Media) on port 9 went down multiple times in the last 24 hours. Today at 02:33:55 Internet Restored Internet connection WAN1 (Virgin Media) on port 9 is restored. Today at 02:33:55 Internet Down Internet connection WAN1 (Virgin Media) on port 9 is down. Today at 02:31:53 Temporary Internet Disconnection Internet connection WAN1 (Virgin Media) on port 9 is restored after a temporary disconnection. Today at 01:48:23 Multiple Internet Disconnections Internet connection WAN1 (Virgin Media) on port 9 went down multiple times in the last 24 hours. Today at 00:09:07 Internet Restored Internet connection WAN1 (Virgin Media) on port 9 is restored. Today at 00:09:07 Internet Down Internet connection WAN1 (Virgin Media) on port 9 is down. Today at 00:08:59 Multiple Internet Disconnections Internet connection WAN1 (Virgin Media) on port 9 went down multiple times in the last 24 hours. Oct 6, 10:45:52 Internet Restored Internet connection WAN1 (Virgin Media) on port 9 is restored. Oct 6, 10:45:52 Internet Down Internet connection WAN1 (Virgin Media) on port 9 is down. Oct 6, 10:45:24 Multiple Internet Disconnections Internet connection WAN1 (Virgin Media) on port 9 went down multiple times in the last 24 hours. Oct 6, 10:40:04 Temporary Internet Disconnection Internet connection WAN1 (Virgin Media) on port 9 is restored after a temporary disconnection. Oct 6, 10:40:04 Multiple Internet Disconnections Internet connection WAN1 (Virgin Media) on port 9 went down multiple times in the last 24 hours. Oct 6, 09:56:19 Internet Restored Internet connection WAN1 (Virgin Media) on port 9 is restored. Oct 6, 09:56:19 Internet Down Internet connection WAN1 (Virgin Media) on port 9 is down. Oct 6, 09:54:44 Multiple Internet Disconnections Internet connection WAN1 (Virgin Media) on port 9 went down multiple times in the last 24 hours. Oct 6, 05:44:42 Temporary Internet Disconnection Internet connection WAN1 (Virgin Media) on port 9 is restored after a temporary disconnection. Oct 6, 05:44:42 Multiple Internet Disconnections Internet connection WAN1 (Virgin Media) on port 9 went down multiple times in the last 24 hours. Oct 6, 05:42:29 Internet Restored Internet connection WAN1 (Virgin Media) on port 9 is restored. Oct 6, 05:42:29 Internet Down Internet connection WAN1 (Virgin Media) on port 9 is down. Oct 6, 05:42:22 Multiple Internet Disconnections Internet connection WAN1 (Virgin Media) on port 9 went down multiple times in the last 24 hours. Oct 6, 05:35:06 Internet Restored Internet connection WAN1 (Virgin Media) on port 9 is restored. Oct 6, 05:35:06 Internet Down Internet connection WAN1 (Virgin Media) on port 9 is down. Oct 6, 05:33:53 Multiple Internet Disconnections Internet connection WAN1 (Virgin Media) on port 9 went down multiple times in the last 24 hours. Oct 6, 05:06:23 Internet Restored Internet connection WAN1 (Virgin Media) on port 9 is restored. Oct 6, 05:06:23 Internet Down Internet connection WAN1 (Virgin Media) on port 9 is down. Oct 6, 05:04:19 Multiple Internet Disconnections Internet connection WAN1 (Virgin Media) on port 9 went down multiple times in the last 24 hours. Oct 6, 05:01:00 Temporary Internet Disconnection Internet connection WAN1 (Virgin Media) on port 9 is restored after a temporary disconnection. Oct 6, 05:01:00 Multiple Internet Disconnections Internet connection WAN1 (Virgin Media) on port 9 went down multiple times in the last 24 hours. Oct 6, 03:03:25 Internet Restored Internet connection WAN1 (Virgin Media) on port 9 is restored. Oct 6, 03:03:25 Internet Down Internet connection WAN1 (Virgin Media) on port 9 is down. Oct 6, 03:01:47 Multiple Internet Disconnections Internet connection WAN1 (Virgin Media) on port 9 went down multiple times in the last 24 hours. Oct 6, 02:51:08 Internet Restored Internet connection WAN1 (Virgin Media) on port 9 is restored. Oct 6, 02:51:08 Internet Down Internet connection WAN1 (Virgin Media) on port 9 is down. Oct 6, 02:45:19 Multiple Internet Disconnections Internet connection WAN1 (Virgin Media) on port 9 went down multiple times in the last 24 hours. Oct 6, 02:42:55 Internet Restored Internet connection WAN1 (Virgin Media) on port 9 is restored. Oct 6, 02:42:55 Internet Down Internet connection WAN1 (Virgin Media) on port 9 is down. Oct 6, 02:40:50 Internet Restored Internet connection WAN1 (Virgin Media) on port 9 is restored. Oct 6, 02:38:48 Internet Down Internet connection WAN1 (Virgin Media) on port 9 is down. Oct 6, 02:37:56 Multiple Internet Disconnections Internet connection WAN1 (Virgin Media) on port 9 went down multiple times in the last 24 hours. Oct 5, 19:17:04 Internet Restored Internet connection WAN1 (Virgin Media) on port 9 is restored. Oct 5, 19:17:04 Internet Down Internet connection WAN1 (Virgin Media) on port 9 is down. Oct 5, 19:17:01 Multiple Internet Disconnections Internet connection WAN1 (Virgin Media) on port 9 went down multiple times in the last 24 hours. Oct 5, 19:13:43 Internet Restored Internet connection WAN1 (Virgin Media) on port 9 is restored. Oct 5, 19:13:43 Internet Down Internet connection WAN1 (Virgin Media) on port 9 is down. Oct 5, 19:13:14 Multiple Internet Disconnections Internet connection WAN1 (Virgin Media) on port 9 went down multiple times in the last 24 hours. Oct 5, 18:55:40 Internet Restored Internet connection WAN1 (Virgin Media) on port 9 is restored. Oct 5, 18:55:40 Internet Down Internet connection WAN1 (Virgin Media) on port 9 is down. Oct 5, 18:52:06 Multiple Internet Disconnections Internet connection WAN1 (Virgin Media) on port 9 went down multiple times in the last 24 hours. Oct 5, 18:26:37 Internet Restored Internet connection WAN1 (Virgin Media) on port 9 is restored. Oct 5, 18:26:36 Internet Down Internet connection WAN1 (Virgin Media) on port 9 is down. Oct 5, 18:26:32 Multiple Internet Disconnections Internet connection WAN1 (Virgin Media) on port 9 went down multiple times in the last 24 hours. Oct 5, 18:19:34 Internet Restored Internet connection WAN1 (Virgin Media) on port 9 is restored. Oct 5, 18:19:34 Internet Down Internet connection WAN1 (Virgin Media) on port 9 is down. Oct 5, 18:19:29 Multiple Internet Disconnections Internet connection WAN1 (Virgin Media) on port 9 went down multiple times in the last 24 hours. Oct 5, 17:51:48 Internet Restored Internet connection WAN1 (Virgin Media) on port 9 is restored. Oct 5, 17:51:48 Internet Down Internet connection WAN1 (Virgin Media) on port 9 is down. Oct 5, 17:51:43 Multiple Internet Disconnections Internet connection WAN1 (Virgin Media) on port 9 went down multiple times in the last 24 hours. Oct 5, 17:32:31 Internet Restored Internet connection WAN1 (Virgin Media) on port 9 is restored. Oct 5, 17:32:31 Internet Down Internet connection WAN1 (Virgin Media) on port 9 is down. Oct 5, 17:30:10 Multiple Internet Disconnections Internet connection WAN1 (Virgin Media) on port 9 went down multiple times in the last 24 hours. Oct 5, 17:21:44 Internet Restored Internet connection WAN1 (Virgin Media) on port 9 is restored. Oct 5, 17:21:44 Internet Down Internet connection WAN1 (Virgin Media) on port 9 is down. Oct 5, 17:17:17 Multiple Internet Disconnections Internet connection WAN1 (Virgin Media) on port 9 went down multiple times in the last 24 hours. Oct 5, 17:14:01 Temporary Internet Disconnection Internet connection WAN1 (Virgin Media) on port 9 is restored after a temporary disconnection. Oct 5, 17:14:01 Multiple Internet Disconnections Internet connection WAN1 (Virgin Media) on port 9 went down multiple times in the last 24 hours. Oct 5, 16:51:38 Internet Restored Internet connection WAN1 (Virgin Media) on port 9 is restored. Oct 5, 16:51:38 Internet Down Internet connection WAN1 (Virgin Media) on port 9 is down. Oct 5, 16:51:32 Multiple Internet Disconnections Internet connection WAN1 (Virgin Media) on port 9 went down multiple times in the last 24 hours. Oct 5, 16:40:31 Internet Restored Internet connection WAN1 (Virgin Media) on port 9 is restored. Oct 5, 16:40:31 Internet Down Internet connection WAN1 (Virgin Media) on port 9 is down. Oct 5, 16:38:16 Multiple Internet Disconnections Internet connection WAN1 (Virgin Media) on port 9 went down multiple times in the last 24 hours. Oct 5, 16:36:11 Internet Restored Internet connection WAN1 (Virgin Media) on port 9 is restored. Oct 5, 16:36:11 Internet Down Internet connection WAN1 (Virgin Media) on port 9 is down. Oct 5, 16:31:26 Multiple Internet Disconnections Internet connection WAN1 (Virgin Media) on port 9 went down multiple times in the last 24 hours. Oct 5, 16:18:46 Internet Restored Internet connection WAN1 (Virgin Media) on port 9 is restored. Oct 5, 16:18:46 Internet Down Internet connection WAN1 (Virgin Media) on port 9 is down. Oct 5, 16:18:18 Multiple Internet Disconnections Internet connection WAN1 (Virgin Media) on port 9 went down multiple times in the last 24 hours. Oct 5, 16:08:48 Internet Restored Internet connection WAN1 (Virgin Media) on port 9 is restored. Oct 5, 16:08:48 Internet Down Internet connection WAN1 (Virgin Media) on port 9 is down. Oct 5, 16:04:18 Multiple Internet Disconnections Internet connection WAN1 (Virgin Media) on port 9 went down multiple times in the last 24 hours. Oct 5, 14:56:38 Temporary Internet Disconnection Internet connection WAN1 (Virgin Media) on port 9 is restored after a temporary disconnection. Oct 5, 14:56:38 Multiple Internet Disconnections Internet connection WAN1 (Virgin Media) on port 9 went down multiple times in the last 24 hours. Oct 5, 14:29:32 Internet Restored Internet connection WAN1 (Virgin Media) on port 9 is restored. Oct 5, 14:29:32 Internet Down Internet connection WAN1 (Virgin Media) on port 9 is down. Oct 5, 13:46:55 Multiple Internet Disconnections Internet connection WAN1 (Virgin Media) on port 9 went down multiple times in the last 24 hours. Oct 5, 13:33:55 Internet Restored Internet connection WAN1 (Virgin Media) on port 9 is restored. Oct 5, 13:33:55 Internet Down Internet connection WAN1 (Virgin Media) on port 9 is down. Oct 5, 13:29:08 Multiple Internet Disconnections Internet connection WAN1 (Virgin Media) on port 9 went down multiple times in the last 24 hours. Oct 5, 12:58:13 Internet Restored Internet connection WAN1 (Virgin Media) on port 9 is restored. Oct 5, 12:58:13 Internet Down Internet connection WAN1 (Virgin Media) on port 9 is down. Oct 5, 12:53:44 Internet Restored Internet connection WAN1 (Virgin Media) on port 9 is restored. Oct 5, 12:49:28 Internet Down Internet connection WAN1 (Virgin Media) on port 9 is down. Oct 4, 16:41:04 Multiple Internet Disconnections Internet connection WAN1 (Virgin Media) on port 9 went down multiple times in the last 24 hours. Oct 4, 16:33:53 Internet Restored Internet connection WAN1 (Virgin Media) on port 9 is restored. Oct 4, 16:33:53 Internet Down Internet connection WAN1 (Virgin Media) on port 9 is down. Oct 4, 16:22:00 Multiple Internet Disconnections Internet connection WAN1 (Virgin Media) on port 9 went down multiple times in the last 24 hours. Oct 4, 16:06:191View0likes0CommentsBroadband Constant Outages
Hi, I have been having constant outages multiple times a day resetting Channel ID over the past 6 months, Hub is in Modem Mode and the rest of the house is managed with Ubiquiti Equipment. I would appreciate any input or Virgin Media running some tests please Log errors reported as US profile assignment change. US Chan ID: 11; Previous Profile: 11 13; New Profile: CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.; Modem config Hub 5 device information Standard specification compliant : DOCSIS 3.1 Hardware version : 1.1 Software version : LG-RDK_7.6.20-2306.5 Cable Modem Status Item Status Type Cable Modem Status Online DOCSIS 3.0 Primary downstream channel Locked SC-QAM Channel Overview Downstream Upstream DOCSIS 3.0 channels 31 5 DOCSIS 3.1 channels 1 1 3.0 Downstream channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 275000000 5.7 41 QAM 256 18 2 139000000 8.6 41 QAM 256 1 3 147000000 8.6 41 QAM 256 2 4 155000000 8.2 41 QAM 256 3 5 163000000 7.9 41 QAM 256 4 6 171000000 7.6 41 QAM 256 5 7 179000000 7.2 41 QAM 256 6 8 187000000 7.1 41 QAM 256 7 9 195000000 6.9 41 QAM 256 8 10 203000000 7 41 QAM 256 9 11 211000000 7.1 41 QAM 256 10 12 219000000 6.9 41 QAM 256 11 13 227000000 6.7 41 QAM 256 12 14 235000000 6.6 41 QAM 256 13 15 243000000 6.4 41 QAM 256 14 16 251000000 5.9 41 QAM 256 15 17 259000000 5.8 41 QAM 256 16 18 267000000 5.6 41 QAM 256 17 19 283000000 6 41 QAM 256 19 20 291000000 6.3 41 QAM 256 20 21 299000000 6.4 41 QAM 256 21 22 307000000 6.5 41 QAM 256 22 23 315000000 6.4 41 QAM 256 23 24 323000000 6.4 41 QAM 256 24 25 331000000 6.2 41 QAM 256 25 26 339000000 6.2 41 QAM 256 26 27 347000000 6 41 QAM 256 27 28 355000000 5.8 41 QAM 256 28 29 363000000 5.4 41 QAM 256 29 30 371000000 5.2 41 QAM 256 30 31 379000000 4.9 41 QAM 256 31 3.0 Downstream channels Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1 Locked 41 797359 327729 2 Locked 41 302149 75287 3 Locked 41 491523 103001 4 Locked 41 658685 259712 5 Locked 41 776782 190942 6 Locked 41 1561838 159778 7 Locked 41 2757966 241652 8 Locked 41 970932 305575 9 Locked 41 234486 133535 10 Locked 41 234130 123683 11 Locked 41 259300 108403 12 Locked 41 308783 158275 13 Locked 41 273285 143783 14 Locked 41 180745 88532 15 Locked 41 230627 117985 16 Locked 41 187596 109492 17 Locked 41 208133 111205 18 Locked 41 459824 177517 19 Locked 41 476301 185499 20 Locked 41 556444 207733 21 Locked 41 437598 140965 22 Locked 41 384685 122078 23 Locked 41 494787 161718 24 Locked 41 356739 103750 25 Locked 41 437874 129691 26 Locked 41 466350 149068 27 Locked 41 453459 142868 28 Locked 41 387757 94815 29 Locked 41 398695 104828 30 Locked 41 397915 97372 31 Locked 41 401805 101676 3.1 Downstream channels Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz) 33 94 4K 1840 QAM 4096 1108 3.1 Downstream channels Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile) 33 Locked 41 3.3 3352698650 154441 3.0 Upstream channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 0 49600000 50 5120 QAM 64 1 1 43100000 49.8 5120 QAM 64 2 2 36600000 49.8 5120 QAM 64 3 3 30100000 49.8 5120 QAM 64 4 4 23600000 49.5 5120 QAM 64 5 3.0 Upstream channels Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 0 ATDMA 0 1 19 1 1 ATDMA 0 1 0 1 2 ATDMA 0 1 3 1 3 ATDMA 0 1 25 0 4 ATDMA 0 1 42 1 3.1 Upstream channels Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation 11 10.4 46.0 2K QAM 256 3.1 Upstream channels Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts 11 OFDMA 208 74000000 7 051Views0likes3CommentsRe: Hub 5 Errors
Hi, I did not press anything, the box reset itself, all my equipment is in the loft (and it was not down to heat) so I cannot just accidently do it. I got it working after finding the rogue DHCP and the router having to try and route 192.168.x.x that it believed was the internet address. Anyway have now re-routed 15 Cat 6 cables out of the loft to a 19" ubiquity rack downstairs so hopefully if it ever happens again I do not have to work up there again :)21Views0likes0CommentsHub 5 Errors
After VM factory RESET my hub which then took it out of Modem mode into a factory reset so multiple DCHP and routing issues on Unify seeing VM WAN as 192.168.0.x. There is 1.5 days I will not get back troubleshooting - thanks VM !! Seeing this in my log file on a Hub 5 .... guessing that VM will need to send someone out or can they fix remotely (if I can trust them to do that) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;74Views0likes4Comments