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Optimist1

A few weeks ago I started a thread on the issue of the "announce" feature on BT TrueCall phones not working after the switchover to 21CV. I called it a "work around" but in reality it was just a way of masking the problem.Well I have since found a s...

Optimist1 · 12-04-2023

I have a BT4600 phone which on PSTN asked callers not in the contacts list to announce their name. On 21CV, this feature no longer works (grrr). However I have found a workaround which others might find useful.Set the VIP status of all contacts to ...

Optimist1 · 15-02-2023

In January, following a letter from VMO2 about the phone switchover, I called the helpline and as a result I was sent a new hub in preparation for the phone switchover scheduled for the end of March. I installed the Hub 4 myself and it is working fi...

Optimist1 · 29-01-2023

Why am I being charged £5 for you to switch my phone service from PSTN to fibre?When I was informed that the phone service would be switched in March, I contacted your help desk to arrange for a technician to visit. After discussion, it was agreed t...

Optimist1 · 17-01-2023

Ahead of the impending phone switchover, I have just ditched my 2010 vintage Superhub in favour of a Hub 4. One feature the old hub had was to maintain a record of the traffic to and from the internet, both up and down.Unfortunately I cannot find th...

Optimist1

I find that an old-fashioned phone extension cable between the adapter in the TEL1 port and the handset works fine for me.

Optimist1 · 14-04-2023

Have you checked that the extension lead actually works, e.g. with a friend's phone?

Optimist1 · 13-04-2023

My phone is connected to the Hub4 via the same long extension lead previously connected to old PSTN socket - it works perfectly OK. Perhaps the connectors on your extension lead, or the lead itself, are faulty?

Optimist1 · 13-04-2023

Hi Goslow, I did reset the base as you suggested but test calls from my mobile just get terminated immediately. Changing the ringtone is a possibility. No urgency though as over the last twelve months the number of spam calls has fallen to almost z...

Optimist1 · 12-04-2023

Oops - Sorry should say "Thus calls from numbers not in the contacts list go straight to answerphone, but not those on the contact (VIP) list."

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TrueCall phones - announce feature after switchover to 21CV

Call blocking phone on 21cv problem - workaround

Still waiting for phone adapter

Unjustified charge to PSTN to fibre phone switch

Hub 4 - internet traffic monitoring

Re: Hub to 'phone cable length.

Re: Landline switch to fibre

Re: Landline switch to fibre

Re: Call blocking phone on 21cv problem - workaround

Re: Call blocking phone on 21cv problem - workaround