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Virgin Customer Agent Can't Hear Me On Phone
Hello, I have received an email from Virgin informing me of the digital switchover for landlines. I have phoned 0800 052 5750 using my Virgin landline and my mobile phone running 02, and though I can hear the Virgin reps, they can't hear me. So, I am getting nowhere. I need to make contact because I have a Telecare alarm service in the house, so need to notify Virgin about this. Can anyone help me out with this problem, please? Doug.67Views0likes1CommentTelecare Alarm System / Digital Phone Upgrade
Hello, Yesterday I received a letter from the council that provides a Telecare alarm service to this property. Currently the Telecare alarm works via a Virgin phone socket. Yesterday I spoke to a Virgin agent on the phone regarding the digital switchover but, to be honest, I am still unclear about what I should do, or who I should be informing at Virgin about this matter. The council's letter reads: If your telephone provider contacts you to arrange a digital upgrade, ask them to put a marker on your account to ensure they are aware that you have a Telecare alarm service. Please also request a free charge battery back-up unit from your telephone provider if you currently have a Telecare alarm. Nobody from Virgin has contacted me yet, but I don't want to leave this until the last minute. How do I make Virgin aware that I have a Telecare alarm system.? One more thing. The landline is downstairs, the router is upstairs. What happens in this situation? I'd be grateful for anyone to help me out with this matter. Thank you. Doug.98Views0likes4CommentsRe: Sorry, there was a problem registering that password. Please choose a different one
Hi Paul, Thanks for your reply. I have given up on the NTL address problem with email clients. What is needed here is some explanation as to why this problem occurred. For donkey's years my NTL address worked in any email client, then it stopped working, and has never worked since. Generating and regenerating passwords is not the answer, which has been proven, in my case. What I need to know is WHY does it reject passwords? That is the problem that needs answering. There is nothing more I can do, so I have given up on this one.334Views0likes1CommentRe: Social Tariff & Phone Line
Hi newapollo and David, Thank you for taking the time to reply with your advice. I phoned Virgin this morning and was connected to a very helpful Dutchman at the Newcastle Upon Tyne call centre, who went beyond my expectations by actually lowering the price of my TV/broadband/phone bundle! The only thing I had to forfeit were the TNT Sports channels, which I didn't watch. So, my 24th year with Virgin (I was here from the NTL days) has got off to a good start. Thank you for your help.1.5KViews1like1CommentRe: Sorry, there was a problem registering that password. Please choose a different one
Hi Kath, Thanks for your reply. The problem I am having with the NTL address goes back to last summer. It does not matter how many times I generate passwords, when I copy and paste the password into email clients, they simply reject them, telling me in layman's terms that they cannot connect to Virgin. This is my original post from 22/08/23... Onto the problem. My NTL email address will no longer work in Postbox app, Outlook (for Mac) and Thunderbird (for Mac). Up until two days ago my NTL address worked perfectly - for 23 years. But now something has gone wrong. Big time. I used to use my own email address password, but I see things have changed, and I need to generate one from Virgin's website. This I have done. Over and over and over again, all to no avail. I have generated different passwords for the different email clients. In Postbox, after I have copied and pasted the generated password, a message appears telling me authentication has failed. In all cases, the email clients auto-generate the smtp etc info. In Outlook, there is no error message, just a box that keeps reappearing asking for a password. Ditto Thunderbird. I have spent over an hour generating and regenerating password after password, but nothing has solved the problem. Also, I have switched off Nord VPN, just in case that was in some way causing problems. There must be a simpler way than this to sort out an email address, surely? I can sign in and view my emails on Virgin's website, but I want to view messages in a client. Can anybody help me out on this one, please?345Views0likes3CommentsSocial Tariff & Phone Line
I am on one of the benefits that enable me to use Virgin's Essential social tariffs, but I can see that none of these tariffs include a phone line. Can I sign up to one of these tariffs and keep my existing Virgin phone line? I can see no way of doing this online, and I am unsure whether signing to a social tariff can be done over the phone to Virgin. I need a fixed phone line as there is a care alarm in the house that needs a connection to a fixed landline, which it is at present. Thanks.1.6KViews0likes4Comments