JohnFourty
On our wavelength
Joined 10 years ago
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Re: Poor signal again, poorer customer service!
Hi Carley, I have sent you a PM with the BQM link. I had 3 disconnects yesterday, each time with similar critical errors just before - 01-10-2024 15:07:51 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 01-10-2024 15:07:45 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;Re: Poor signal again, poorer customer service!
Hi Steven 3 drop outs since the engineer visit. Weird things happening, TV box turns on when the signal to the hub goes. I also did a factory reset but after going through the initial setup it reverted back to my custom SSID? My previous router did that too, are you storing information without our knowledge?? Just bought a £250 router and put the hub in modem mode. I get 5x faster and stronger signal in my bedroom (1 bed flat) but still getting signal losses to the hub. Last one was this evening. I'm at a loss, it's been nearly a year and you still can't fix things. JohnRe: Poor signal again, poorer customer service!
Yep, I pay good money for an unlimited 4G/5G signal which cannot be used as already stated - O2 is just as bad. £150 per month is more than most businesses pay. Thanks for your helpful response though. And even if it was a business contract, the same infrastructure is used, the only difference is SLAs, which are pretty much the same as the 1Gig residential line. A drop out now and again is understandable / expected but this is beyond acceptable.Poor signal again, poorer customer service!
Why does this keep happening, you always fix it in 6-8 hours, if you know what the issue is you can prevent it from happening, cost me more in half days holiday's from work than my yearly VM bill. And yes I could hotspot, apart from the fact that I'm with O2 and that signal is useless too! Usual logs...... no point in posting as they are all over the forum.Re: Broadband issues
Hi @jJohn_GS Would you care to elaborate on this reply for the wider audience. This seems to be a default scripted response with very little substance. I know this as I've had the same issues on a regular basis this year, various engineer visits and again today. The CS representative quote your response verbatim but refused to say what the issue is / was and why 24 hours. It always seems to rectify, consistently, in around 6-8 hours. You must know what the issue is to fix it and therefore you must be able to stop it from re-occurring. Or as I suspect, you're over subscribed and need to regularly balance your network rather than increasing capacity.
