Why does this keep happening, you always fix it in 6-8 hours, if you know what the issue is you can prevent it from happening, cost me more in half days holiday's from work than my yearly VM bill. And yes I could hotspot, apart from the fact that I'm with O2 and that signal is useless too!
Usual logs...... no point in posting as they are all over the forum.
JohnFourty wrote:Why does this keep happening, you always fix it in 6-8 hours, if you know what the issue is you can prevent it from happening, cost me more in half days holiday's from work than my yearly VM bill. And yes I could hotspot, apart from the fact that I'm with O2 and that signal is useless too!
Usual logs...... no point in posting as they are all over the forum.
You need a backup connection if working from home as you are on a residential subscription.
Assuming you get an allowance from your work you need to look into a known working second connection.
Yep, I pay good money for an unlimited 4G/5G signal which cannot be used as already stated - O2 is just as bad. £150 per month is more than most businesses pay. Thanks for your helpful response though. And even if it was a business contract, the same infrastructure is used, the only difference is SLAs, which are pretty much the same as the 1Gig residential line. A drop out now and again is understandable / expected but this is beyond acceptable.
You are welcome regarding the helpful response.
Unfortunately too many people use the 'work from home' excuse to assume that any downtime on a residential connection is 'beyond acceptable'.
There are clear terms defined by Ofcom that determine what is considered acceptable, and when compensation is given.
Forum TeamHey JohnFourty,
Welcome back to the community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your connection. I have looked into this and can see that you have been able to get an engineer visit booked in to get these issues looked into. We hope that the engineer can get to the bottom of your issues. Please let us know how the visit goes.
Kind Regards,
Steven_L
Hi Steven
3 drop outs since the engineer visit.
Weird things happening, TV box turns on when the signal to the hub goes.
I also did a factory reset but after going through the initial setup it reverted back to my custom SSID? My previous router did that too, are you storing information without our knowledge??
Just bought a £250 router and put the hub in modem mode. I get 5x faster and stronger signal in my bedroom (1 bed flat) but still getting signal losses to the hub.
Last one was this evening.
I'm at a loss, it's been nearly a year and you still can't fix things.
John
Forum TeamSorry to hear you're still having issues at your side JohnFourty after the engineer.
Checking the systems on our side we cannot see any dropouts that you mentioned. Were these dropouts at the router or over the WiFi?
Do you also have a live link to your BQM so we can check the systems against your BQM in real-time? This will help us monitor the service and look for patterns for further investigation.
You have a Docsis connection problem going by the BQM
Have you looked at coverage on other mobile networks for when VM goes down? O2 doesn't have the best coverage. Check out EE and 3.
I had 3x O2 contracts now 2. Had to cancel my own and move to EE as although O2 states a good indoor 4G signal I was unable to even make a call or send a text.
