ContributionsMost RecentMost LikesSolutionsRe: Renewal package All sorted thank you Renewal package My renewal package has increased from £84 pm to £120pm and it is unaffordable. I have been customer of 30 years and it annoys me that new customers can have special deals yet long standing loyal customers pay the price. It has been impossible to speak to someone who understands my issue and would like a vm person to make contact as matter of urgency Re: Red light on Hub they said the same to me so I rang and asked for UK based team and they organised an engineer visit who promptly changed the unit Re: Hub red light An engineer came out and said red light means there is an issue and swapped it straight away and everything has been fine since Re: Hub red light Well this is great, I answered all the questions asked in direct message and that was last I heard from VM despite me asking several times for a response, I find this so rude. Re: Hub red light I have sent you information required and you are yet to respond from several hours ago Re: Hub red light Finally managed to get through to 150 they ran tests to say all is ok and that the red light is normal, I find this strange as VM guidance says it is a problem and this has never been on in the past Re: Hub red light hub 3 and using as router mode Hub red light My virgin hub is showing a red light. It is cool to touch and is well ventilated also everything is working as it should, this forum recommends a new hub is required is this correct and if so how do I get one as I can’t get through on 150 Solved