Anyone know how I can speak to UK retention team, overseas team not at all helpful. My VM package increasing by 50% pm yet if I was a new customer I could get same package I am on now for 50% less and no deals for loyal customers like myself.
Any ideas how to speak to UK retention team, the overseas team are really unhelpful, my package going up from £70 pm to £106 pm yet same package for new customs £45, obviously VM do not reward loyalty as I have been customer since day 1
Have been advised to put this out there by VM on Twitter. I am attempting to use O2 priority app by signing in with VM email and password., however once I enter email and password it takes me to the app but the immediately kicks me out of app
Trying to send an email from my @Blueyonder account and keep getting message that no password is set in settings. I have checked and there is a password there, is there an issue at the moment it also seems I cannot receive emails
Rang at 8-00 and was armed with information as you suggested which worked as I was offered a deal I was happy with. Still does not get away from fact that many a stressful hour spent trying to get someone to understand what I was trying to achieve. T...
I would just forget it as VM have sold all their priority tickets, not sure how when the app was not working 樂樂 even though it was a 48 hour window, absolutely rubbish excuses and service
Absolute shambles and VM/02 not bothered as they have the money from ticket sales the app was never going to work and wasted a full day trying they could at least had the decency to tell us
It’s obvious to everyone on internet chat that this issue lies withVM customers only and that is unforgivable we as a result will miss out on priority tickets
