My renewal package has increased from £84 pm to £120pm and it is unaffordable. I have been customer of 30 years and it annoys me that new customers can have special deals yet long standing loyal customers pay the price. It has been impossible to speak to someone who understands my issue and would like a vm person to make contact as matter of urgency
Hi MalandBren75,
The forum team can't help with renewals/regrades, nor can they arrange callbacks.
There may be an offer showing in My Virgin media. Also when logged into MVM there may be a messenger link/box showing on the right hand side which you can use to chat to an online agent and negotiate a new deal.
You can also try the following cancellation page if you'd rather take that route.
https://www.virginmedia.com/help/leaving
Either scroll to the bottom and click on "No I need more help" which opens another window and click on "Chat to us online", or click on the "I want to cancel" box situated in the "How to cancel your Virgin Media contract" sub section. This will open a pop up window, so ensure you have pop ups enabled in your browser. Then click on "Chat to us online".
(The chat/messenger options won't work if the office is closed, so best to try during normal office hours)
You could select options 1, 4 and 4 when dialing 150 from a VM landline, or 0345 454 1111 from any other phone, which should put you through to retentions (thinking of leaving) They have better offers than the front line agents. Although you might speak to a first line agent to begin with tell them you are wanting to speak to cancellations and they should then pass you through to the actual retentions agent.
You can also contact VM via WhatsApp on 0780 3089 684
Or you can contact VM on Social Media by either messaging
Facebook: https://www.facebook.com/virginmedia or Twitter: https://twitter.com/virginmedia
All sorted thank you
Glad to hear this MalandBren75, do let us know of you need any support with anything in the future :)
