Tony_
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Re: VirginGo Log in issue
Thank you EZPZ.... Unfortunately in my case it has not helped... Problem I have is as soon as I input my email address it is rejected and I am thrown back to the main screen without any options at all being available to me.. this error has been replicated by IT and moderators and CS who agree my account is blocked / locked... Thank me for my patience and go away to supposedly investigate.... Never to be heard from again,.. The log in issue does seem to vary so hopefully your most helpful suggestion will be of benefit to some.. ( unfortunately not me) But.. many thanks anyway... Tony_16Views0likes0CommentsRe: VirginGo Log in issue
I would not hold out to much hope on a response from IT. I have not had any response in almost 2 months... just apologies and assurances and promises that never happen... and the perpetuation that CS are so good at... that all is being done and they will check it out and escalate. In July VM introduced a new log-in system that was flawed. In all those weeks I have seen no evidence that IT have made progress or are routinely investigating what they call a “complex” issues (as customers we are not allowed any detail about those so called complexities). My conclusion is that they are unable to resolve the log-in issue with an update and their only alternative is to revert to the original log system which they are unwilling to do (or perhaps they are unable to even do that). Their hope is that any affected customers will simply give up complaining. Other organisations have managed successfully to introduce adequate security log in arrangements without the need for a convoluted and bewildering system that only serves to confuse some of its customers with lesser IT experience or perhaps are less cognisant of understanding and implementing new procedures (like me!). But… I guess we are only customers, so we don’t really matter. VM have not quite grasped yet that this is going to lose them customers. It is not a case of having patience… It is a case that we tied to a contract.. for the moment at least. Whether the problem is resolved or not… my decision is not to renew my contract… If they offered me a contract for free I would not accept. Tony_10Views3likes0CommentsRe: Still Can’t sign in to myvirginmedia
After having no access to my account for some 2 months my interpretation is that IT are not working on a resolution at all...They introduced a new login system in July that did not work very well... they were unable to put in a patch or an update that would produce a resolution and now their only option is to revert back to the original system and they probably cannot or don't want to go down that path. So they are now stuck! Tony_29Views1like2CommentsRe: Still Can’t sign in to myvirginmedia
I have a so called ticket for this issue that has been open for weeks... and is still being investigated.. Are you saying that there is another "generic/general" ticket that is open for this issue?... If so are you able to post that ticket number please? Tony_64Views1like1CommentRe: Help - no email
Exactly same issues here... have sent three written complaints... I have proof of delivery but...as usual... no acknowledgement...or response... They don't seem to like doing a lot of communicating... I am now assuming that there so-called complaints department is a disused warehouse where letter of complaint are routinely stacked up and all they have is a caretaker who comes round to get them burnt at regular intervals. Tony_33Views1like0CommentsRe: access to account and no emails
For what it is worth I have had no access to my account for weeks now...an IT ticket that was issued weeks ago... Yes - they have agreed that there is a problem with my account... but no updates... no information... just told not to worry...the problem is a little more complex than they first thought but IT are working on it. Why do I have this picture of a half dozen guys with Tech Support on their T-shirts sitting cross legged round a server and poking it with sharp sticks in an attempt to fix the problem? Tony_21Views0likes0CommentsRe: VM02 Registration failed midway now I can't login
I was not familiar with CISAS.. that's interesting to know.. I have begun the process of escalation through other channels and have given VM (at least in my case... until 9th October) to resolve the issue... and action will then begin automatically... But I will also look at CISAS and see what they can do as well. Thanks for that... Tony_30Views0likes1CommentRe: VM02 Registration failed midway now I can't login
I get exactly the same... After countless calls to CS I get nowhere and a callback from IT (yes.. someone did actually ring back! I think it was Thursday) is that it is taking a little longet to resolve than they first thought and thank me for my patience! Unfortunately my contract still has some months to run and I am not going to run the challenge of cancelling now when I cannot even access my account to see what extra charges I would incur. But this will be my last contract with them. Tony_56Views0likes5CommentsRe: access to account and no emails
Can't give you an answer.. but just to say I have similar problems... (I have been in contact with them 14 times and still not resolved or even an update). So for me anyway, if it is not resolved by Thursday then I begin authorised action against them which may also involve compensation... In point of fact I would rather just have my account restored but it may be one language that gets things going (maybe). I am sure VM get many actions against them and one more will probably not make much difference... But I have tried all other avenues to no avail... Even just getting an update on the situation seems to be beyond their capability. Good luck with your progress. Tony_63Views0likes1Comment