Tony_
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Re: blocking spam email
Hi... I have had logged a couple of complaints to VM. In response to my latest complaint I have received two response for their resolutions team and in both cases the email begins... "We have an update for you on how your complaint is progressing with us. We’ve tried to contact you to discuss in more detail, but we were unable to reach you. We didn’t want to delay things, so we’ve gone ahead and offered a proposed resolution......" Unfortunately it just seems to be just a standard part of their supposed resolution as they offer no further information as to how or when these supposed contacts were attempted. Know that doesn't help your particular issue but just wanted give let you know you are not alone in getting these frustrating responses from that team. Tony_Re: Outstanding Balance Error
Hi... I got a similar email this morning (and I also pay by direct debit)... Checked my account on virgin and it says there are no issues and everything has been paid... Confusing cos the email appears genuine... even had my account number... I got through to VM and spoke to an advisor who told me there is nothing wrong with my account but they have an issue... It apparently started yesterday midday.. Their technical support are looking into the problem... Seems it has affected quite a few people. Tony_2 x Super Hubs?
Hi… Just noticed that on the My Virgin App that my “package” includes 2 x Super Hubs. Far as I can tell I only have one and have only ever had 1. (Think if I did had two I could bolt them together and get twice the speed). It doesn’t seem to show anything on my bill about having super hubs so I don’t think I am being charged for it. I did have a replacement hub last November and the old one was sent back. Never heard anything more, so assumed it was received OK. Can anyone out there throw any light on it please? Thanks Tony_Migration from old NTLWorld to New Email Address
Hi... I am in the process of moving my email address away from NTLWorld. I thought I would start in a small way and just change a couple of less important log-ins that were associated with my old VM address to my new one. All was going well. I then changed my Amazon log in. No Problem changing it…but… when I attempted to make a purchase the transaction failed ....Can't remember the exact message, but something like an error in banking authentication. I changed the email address back to my old NTLWorld email address and the purchase went through OK. At this stage I had NOT updated my bank details with my new email address… so I am assuming that if I had updated both Amazon and my bank then the purchase would have worked (I think). Question I have is.. I did not think that an email address was a part of the bank verification process for making a purchase (but obviously it is… at least for Amazon). Just wondered if anyone has hit this issue before and if so does it affect any direct debit transactions. Like for instance, suppose I update my bank details with a new email address, but forget to change the email address on my council tax… would that fail the authentication for the transaction? Just trying to clear a small path through this little minefield if anyone has had any experience of migrating their email address. Thanks Tony_
