Tony_
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Joined 11 years ago
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A Decision from the Ombudsman
So after months and months from the introduction of the shambolic VM/O2 login which locked me totally out of my account settings for nearly twelve weeks, the Ombudsman has upheld my case, awarding a compensation payment from VM. When you prepare your case you have to fill in the section that asks you what in your view would be a satisfactory agreement to finalise the issue. Whilst the Ombudsman was reflecting on my suggestion of a public execution of a random ten senior managers, VM in the meantime countered with a legal loophole citing some obscure regulation that this was not within the contractual terms and conditions… even for senior VM managers. (Maybe ten was too many?! Perhaps 5 would have been accepted?!) Oh well! (PS … my compensation payment has now all gone to Cats Protection… and for anyone out there with an issue… look to the Ombudsman… It takes time, but it can be done!)Re: Lost Virginmedia.co.uk email password
They have sorta tried to do that... to take away the difference between primary and secondary... but... if I log in to the My Virgin Media app on my phone with what I call a secondary account I get a message at the top saying "As you've logged in as a secondary account holder your access to account information will be limited." Tony_33Views0likes1CommentRe: Email from Virgin saying I need to make a payment
Hi... This is not the first time VM have done this. (Probably won't be the last). They have done this before in April... Sent out loadsa emails about missing payment. I got one saying I owed them money even though payments were on DD... But they missed me out this time round. I made a complaint back then about it re the stress and hassle of checking with my bank etc...and they responded with a £10 credit and an apology of sorts. Would they be so generous again? Tony_38Views0likes0CommentsRe: Virgin Media O2 ID - still can’t log into my account
Chrissielou Sorry to hear about that... I appreciate that they have to go by the rules, but it all seems to be weighted in favour of the company... giving them every chance and more...much more than they deserve. I found that out when I had some dealings with the Financial Ombudsman a whiles back. Perhaps take some comfort in that if cases start to be accepted by the Ombudsman all for the same issue, then that may trigger a more general and hopefully more positive response from VM. I have now got 14 days to submit the rest of my evidence. (Hope there is not a limit to how many items you can upload!) Don't give up. Good luck! Tony_66Views0likes0CommentsRe: Virgin Media O2 ID - still can’t log into my account
JPL8... Just had confirmation that my case has been accepted by the Comms Ombudsman. Thought they might have to defer it as 8 weeks from my (first) written compliant is still is a couple of weeks away... but they may be taking it from my initial telephone call... Whatever... The 8 weeks timeframe is a little bit open to interpretation. Never mind. I now have hopefully a little light at the end of the tunnel. Tony_39Views1like1CommentRe: Virgin Media O2 ID - still can’t log into my account
I have already emailed Emma with my issue although as you say she is picking up most of the issues through that FB group... and a lot of real horror stories there of missed hospital appts due to lack of email access or holiday/travel information stuck in the system. My issues seem to pale into insignificance. I really hope it does something, but to VM it seems to be water off a ducks wotsit. They seem to feel immune. I only just found out they are not even obliged to have an FOI officer. Just gives them one more opportunity to hide behind a corporate image that is just made up of fancy words without the need to provide a genuine customer service. Tony_95Views0likes0Comments