cazza26
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Joined 11 years ago
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moving house
I have logged with Virgin im moving on 2nd june with service at new house activated for 3rd june. i have received an txt message to say my install kit would be here tomorrow and then and email to say it will be delivered to new house by 3rd june ??? We dont move in till 3rd? will it come to old or new address. went to go onto chat , as only way i can see to query but takez so long i don't have the time. 🫣🫣Frustration!!! - issues with On Demand/Catchup
here we go again. since getting TV 360 it has been so un reliable. works for a bit then the above. told by an engineer i was wrong about error on low bandwith. last engineer was great but again issue not fixed. if you watch live TV no issues but anything on demand or catch up there an issue. Don't know what else to do. 2 hrs on chat to get another engineer out that you might charge me for to fix a service your not providing me that i pay for. very frustrated loyal customer!!@ [MOD EDIT: Subject title changed for clarity]
