pdfbt40
Fibre optic
Joined 16 years ago
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Re: Contract Renewal issues
1st May. Tried a 'Chat' to find out what was going on. After about 30 mins, it seems they replied to my last letter using an email and didn't follow up with letter/phonecall when I didn't reply! I if their junk filter kicked it out as I'm sure I'd have read it, Oh no read receipt! The agent couldn't actually do anything except to notify the Complaints Team of my dissatisfaction. And Istill don't know what the lastest contract is amongst 5 offers!Re: Contract Renewal issues
Good luck. I tried to upgrade an expired contract on 11th March which had been like that for over 2 years !!! Got a contract I was happy with, printed off the pre-contract documents and accepted on line. Since then I've had a further 4 contract documents with different increased invoice charges through to 2027. All unacceptable. Several calls later and a letter of complaint with another phonecall, I got another verbal quote and offered a resolution I refused. It included an offer of £3.50 credit for a payment increase of 6x£3.50, $24.50 ! a letter from VM formally offering that rejected resolution, and saying they couldn't get in touch. So as you can't extend a complaint, I've created another complaint that another contract agreed earlier this week on a LONG phonecall has NOT emailed a new pre-contract for signiture ! Sorry but VM make sensible communication as difficult and variable in protocol as possible.TV360 - Channel Numbers in Profiles.
"Upgraded" from V6 to TV360 yesterday. Taking time to learn different ways of thinking and doing things, but already very annoyed by one thing. Personal Favourite Channels are now profiles. As I live alone, multiple profiles are of no interest/use to me. BUT Over the years I've learnt the Channel Numbers of my Favourite Favourites. But no more. Who decided Channels have their numbers removed in profiles and replaced with sequencial numbers. or have i missed something in setups ?Re: Bad data transfer speed
Well i'm now getting 10 email 'Updates' a day. Strangely not one text. Although the service has seemed OK for several days, the 'Updates' continue. Strangely the date of estimated completion keeps reducing and then extending again!!! Its just gone from 1st August to 5th August !!
