ContributionsMost RecentMost LikesSolutionsRe: Can’t connect to WiFi pod or router I’ve managed to access the router and I’ve ran a diagnostic and have a few screenshots. I’ll message you and post in private as MAC numbers are showing. Re: Can’t connect to WiFi pod or router Hi Megan, I have an iPhone and the sequence posted to delete cache doesn’t appear to be correct for iOS 17.5.1 Does reinstalling the app have the same effect? I’ve done this a few times now. One error I have noticed is that sometimes after login, I get presented with old data from previous connection tests through the house. Im not sure how that can be possible when I’ve deleted the app numerous times and never back up this app to iCloud. You guys much be holding onto historic data on your servers. Re: Can’t connect to WiFi pod or router That hasn’t worked. Main issue is the connect app, I just can’t access to control the pod. Plus i need to be able to get on 192.168.0.1 and can’t. Re: Awaiting A Callback Re Hub 4 Settings Issue I have the same issue. I know the firmware number but can’t check it, should be R3.4BF1 Can’t connect to WiFi pod or router I’ve got a Hub 4 and I’ve just completed a 60 second restore as I can’t connect to the WiFi pod or router. The Connect app won’t work and shows errors connecting and I can’t get to the router on 192.168.0.1 Is the only option to get a Hub 5? Re: Ordering WiFi Pods We have the pod now thanks. I can’t connect to the router on 192.168.0.1 with any device or the connect app. I’ll try the 60 second reset and then order a replacement if it doesn’t respond. Re: Ordering WiFi Pods I have the Virgin Media connect app and I have a hub 4 but I can’t do a connection. Every time I do it times out. I’ve tried reinstalling. I know I’m not getting a good signal because the kids are telling me the Xbox won’t connect properly. Can you help me order my first Wi-Fi pod please?