JohnC25
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Re: Blocked email account
Yes, a guy phoned me yesterday. He took me through an extremely complicated set of instructions which I could not possibly remember to list on here. Bottom line is the account is unblocked. He said Virgin are introducing an extra level of security by making customers use a third party account to sign into My Virgin Media. I can no longer access this account directly via webmail. I have to log into My Virgin Media and access it via that. I asked if other accounts were likely to be blocked in future, particularly my primary account. He said that they quite probably will but to repeat the steps we had taken if that happens. I stand no chance of remembering what I did and am now paranoid about losing my primary account as everyone uses it, NHS, energy company, council tax, TV license, DVLA, insurances, and a whole load of other organisations, not to mention friends and family.427Views0likes1CommentRe: Blocked email account
I cannot access from VM website although I have tried other methods since. The error message is very long and includes a list of things to do to unblock. It begins something along the lines of…”This email has been blocked” followed by a list of possible reasons, I.e. security etc. Regarding them not knowing my passwords, I firmly believe nothing is private anymore. I’m convinced they know everything about your activity including passwords. No, I’m not paranoid, just realistic.514Views0likes4CommentsRe: Blocked email account
Thank you for your answer. One of the instructions I received was to change my login email for My Virgin Media to a Gmail address which I did but I’m still no nearer to unblocking the account in question. As I mentioned, the guy from customer service tried for 90 minutes and he couldn’t do it either. There’s valuable contact information in there I can’t afford to lose.598Views0likes0CommentsBlocked email account
One of my secondary accounts has been blocked. I spent hours repeatedly following instructions to unblock it involving changing passwords etc. All to no avail. Today I spoke to Virgin for an hour and a half and he couldn't fix it. He said he would "write a ticket" and someone would contact me in 5 days. I asked why it was blocked. He said because I use the same password on other accounts which I've done for years. Any experience of this farce?653Views0likes8Comments