Blocked email account
One of my secondary accounts has been blocked. I spent hours repeatedly following instructions to unblock it involving changing passwords etc. All to no avail. Today I spoke to Virgin for an hour and...
Forum Discussion
Hi there JohnC25
Thank you so much for your post and welcome to the community forums, it's great to have you here.
I am so sorry that you have faced this issue with your service and a big thank you to our community forums, for their help so far.
I can see that the team have raised a ticket for you in regards to this email issue, have you heard back at all from this ticket?
Yes, a guy phoned me yesterday. He took me through an extremely complicated set of instructions which I could not possibly remember to list on here. Bottom line is the account is unblocked. He said Virgin are introducing an extra level of security by making customers use a third party account to sign into My Virgin Media. I can no longer access this account directly via webmail. I have to log into My Virgin Media and access it via that. I asked if other accounts were likely to be blocked in future, particularly my primary account. He said that they quite probably will but to repeat the steps we had taken if that happens. I stand no chance of remembering what I did and am now paranoid about losing my primary account as everyone uses it, NHS, energy company, council tax, TV license, DVLA, insurances, and a whole load of other organisations, not to mention friends and family.
Well now is the chance to move away from VM’s email. Get another non ISP based one e.g. Gmail , Outlook etc.
