G4DDS
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Joined 15 years ago
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Re: 5GHz channel keeps dropping
I've just had a problem where I lost the 5Ghz signal. I discovered that rebooting the hub would bring up the 5Ghz signal for around 30 seconds (allowing devices to connect) before it would disappear again. Rebooted 3 or 4 times (including once where I physically switched the hub off and back on using the power switch) and it did the same each time. I tried disabling and re-enabling the 5Ghz wifi and re-booting again but that had no effect. In desperation I disabled channel optimisation and clicked apply and then immediately re-enabled channel optimisation and clicked apply and without re-booting the 5Ghz wifi appeared and all devices connected. It has now been solid and working fine for 10 minutes.34Views0likes1CommentRe: Contract renewed but account still says out of contract
No date other than the date it was created i.e. the 17th December. The e-mail from the web team states: "As you've changed your package part way through your billing cycle, your next bill will feature only part of the charges for your new service. You'll pay the full amount you were quoted every month after that." From this I assumed the change had happened on the 17th December.7.8KViews0likes1CommentContract renewed but account still says out of contract
I renewed my contract online 17th December as the renewal price was a saving of 25% (so would be silly not too take it). I received the pre-contracts e-mail and the order e-mail (from the web team) so as far as I was aware I had nothing else to do and it would just happen. I have received my latest bill today and it is still the same old price where I was expecting it to contain partial month charges (with the next bill at the new price). Logging into my account it still says I am out of contract and offering me options to renew. Can someone please look into what is going on and what has happened to my new contract?7.9KViews0likes3CommentsRe: E4 EPG "To Be Announced" for 21/08/24
Sometime Tuesday evening or early hours of Wednesday morning someone somewhere in the VM network (or perhaps the EPG provider) fixed it. And obviously Thursday there would be little point in checking it anyway as the problem was with Wednesday (the day before).397Views0likes0CommentsRe: Is it possible to revert to TiVo ?
nodrogd wrote: G4DDS wrote: Oh and on the subject of 360 I refuse to move until the most useful functionality I currently have on the V6 is available on the 360. I'm not interested in a pretty interface or the novelty of talking to my remote, functionality should be the main aim. I just want to hear that 360 finally has: 1. Series link options and behaviour that is the same as V6. Changes are apparently in the pipeline for this. 2. Wishlists - these are the most useful feature available on any platform and Virgin should be implementing and promoting this excellent feature. I would argue it’s actually better than having series links to be honest. For instance one of the wishlists I have setup for my father is to record all live football matches on any channel that involve West Bromwich Albion. How would you do that on 360? This is a TiVO exclusive feature that cannot be replicated without VM parting with a considerable amount of money. Unlikely. 3. Mini boxes - ludicrous that you can only pause for a few minutes. I have 3 V6 boxes so I would have to have an agreement that I would be able to keep all 3 boxes so that we can pause for a long time, record locally and still be able to access the recordings on the other boxes pretty much as we do at the moment. Again, this cannot be solved unless VM moves to a two master box solution. With VM on the move to full fibre & away from traditional cable services, the ability to record locally will eventually disappear anyway. We are already getting more & more FAST streamed channels, that while being on the EPG are IP based & not recordable by V6 or V360. Interesting https://patents.justia.com/patent/9571892 I don't get how this generic feature can be patented and I'm sure TiVo didn't invent this in 2015? But if so then surely that means there are lots of streaming apps and other recording devices that should also not be using this functionality?735Views0likes0CommentsRe: Is it possible to revert to TiVo ?
I think this is a national issue. Mine is doing this along with 527 and 104 all pixelating and breaking up. Also reports from Edinburgh area that 103 and 104 are breaking up. For mine, I've checked diagnostics (on V6) and there are no RS errors indicating its a problem with the broadcast /transmission and not a local signal issue. Update: Service status on the app is reporting the breaking up issue and it now appears to have been resolved at least on my setup.831Views0likes5CommentsRe: Is it possible to revert to TiVo ?
Oh and on the subject of 360 I refuse to move until the most useful functionality I currently have on the V6 is available on the 360. I'm not interested in a pretty interface or the novelty of talking to my remote, functionality should be the main aim. I just want to hear that 360 finally has: 1. Series link options and behaviour that is the same as V6. 2. Wishlists - these are the most useful feature available on any platform and Virgin should be implementing and promoting this excellent feature. I would argue its actually better than having series links to be honest. For instance one of the wishlists I have setup for my father is to record all live football matches on any channel that involve West Bromwich Albion. How would you do that on 360? 3. Mini boxes - ludicrous that you can only pause for a few minutes. I have 3 V6 boxes so I would have to have an agreement that I would be able to keep all 3 boxes so that we can pause for a long time, record locally and still be able to access the recordings on the other boxes pretty much as we do at the moment.823Views2likes3CommentsRe: Channels 103 & 104 pixelation
Think its just coincidence that it happened with the upgrade. I'm near Birmingham and channel 527 started pixelating badly at 6:50 and is still doing it. Also channel 104 is breaking up as well. 103 is OK but that will be local and hence different to yours so we can't compare. Checking diagnostics for 527 and 104, there are no RS errors which implies the fault is with the actual transmission and is not a signal/installation problem at my end. Can you check the diagnostics for channels 103 and 104 on yours?864Views0likes0Comments