caryl576
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Re: Virgin Account Password not Verified
I'm back in again, it looks to me like you cant use an existing virgin media or O2 email address to create the vm/o2 ID, but once i use an outside address i was able to create the ID, link my existing virgin media account & email address and then get back access to my account (When i was initially trying and used the forgot username route i didn't get any emails or tips back)982Views0likes0CommentsVirgin Account Password not Verified
When i tried to sign in to my Virgin Media account today I was taken to a new (to me) combined Virgin/O2 sign in page where my current password was not recognised I was prompted to enter my email address (a blueyonder.co.uk one in my case) and to create a new password which i did I was then asked to provide a non-virgin media email address as well so they could send me something to verify my account. I gave an outlook.com address and received a verification email and clicked on it which apparently verified things I thought i'd done everything i needed to, however when i tried to sign in to my virgin media with my blueyonder email address and new password it refused to accept it saying 'password not verified' after a lot of struggling i managed to come up with a partial work around I tried siging in with my outlook (ie non virgin) email address. This allowed me to create a new virgin media 02 ID account. I was sent an email to confirm the account was successfully created. I then signed into that new virgin media 02 ID account and was prompted to link my virgin media account which i was able to do using the account number, and area reference number from one of my virgin bills i was then prompted to sign in to my virgin account which i did using the new password i'd created earlier which worked and the accounts were linked. I then got another email saying i'd sucessfully linked my virgin account to the virgin o2 ID I can now get to my virgin media home page by signing in to the virgin media 02 ID account (with my non-VM email address) a bit of a mess but at least i can access the website again I'm posting this as it looks to be a common (new) problem.... at least one of the other posters also mentioned they had a blueyonder email address (part of the problem?). It seems when your trying to sign into the new vm/o2 page it wants a non virgin email address for 2 factor authentication purposes, and allows you to verify that, but does not verify your virgin email address at the same time (or give you the option to send a verification email to it to let you do so) it would be good if one of the MODs could pass the problem over to the tech team to see if they can solve it as although this work around works i'm sure it's not really an ideal solutionSolved989Views2likes5CommentsRe: Can't access emails, password not verified
I've just had this problem and may have found a solution. I entered a different (non virgin) email in the initial sign in box which allowed me to create a new virgin media 02 ID account. I was sent an email to confirm the account was sucessfully created. I then signed into that new virgin media 02 ID account and was prompted to link my virgin media account which i was able to do using the account number, and area reference number from one of my virgin bills, i was then prompted to sign in to my virgin account (which worked) and the accounts were linked. I then got another email saying i'd linked my virgin account to the virgin o2 ID I can now get to my virgin media home page by signing in to the virgin media 02 ID account (with my non-VM email address) a bit of a mess but at least i can access the website again139Views1like0CommentsNo dial tone on landline, unable to report fault via phone as the automated system is giving problems
My Virgin Media landline (old style one, not the new type via the VM hub) isn't working, i discovered this when my Mum tried to ring at around 1.30 pm today only to get an automated message that there the number was temporarily out of order, and when i tried calling my landline from a mobile it just disconnected saying network fault I checked the service status on my Virgin Media account dashboard and it didnt indicate any problems I then tried to report it via the virgin phone lines (0345 454 1111) automated system at which point it said they'd found a fault and engineers were working on it, however when i tried calling back this evening to see if there had been any update it said that i'd reported an issue on my TV and nothing had been found and when i tried staying on the line to try and talk to a real person it cuts me off after about 10 minutes (while eating up a lot of my mobile phone credits) Can a moderator help so pass my information on so i know the fault has been correctly reported (and give me some idea when things may be fixed) ?Solved363Views0likes4Comments