Richardr1
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Joined 12 years ago
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Re: Email
To manage the existing ones log in to virginmedia.com using that secondary email and its password or passkey if you've set one up, and then go to account settings. You can delete email addresses or change passwords from there [my virgin account details rather than virgin media mail settings - they make it a maze to find what you want], but you can't create new ones any more.21Views0likes0CommentsRe: Flex Glitch - can't remove Sports Subscriptions.
Out of interest, in My Virgin Media, how is your contract worded for TV? Under the TV column I have no services selected under "Main Services", and Flex and Stream Box under "Add-Ons". I haven't had major issues in cancelling services that I have added to Flex via the box. I have had similar issues to you where there have been manual interventions by Virgin Media Staff, and I avoid them like the plague. Cancelling the direct debit won't affect the amount they are charging you, however wrong that amount is, be careful that they don't report you to a credit agency as a non-payer.15Views1like0CommentsTNT Sports price increase
Just a warning before the football season where TNT's first big match is five weeks to go this weekend and people may be considering subscribing. On the Flex deal at least Virgin Media have raised their base price for TNT Sports to £25 per month here [less 10% = £22.50] from the £18 [£16.20 after 10% discount] it was a couple of months ago. No idea what that means to existing subscribers to the channel.36Views0likes1CommentRe: Power issue with stream box
A couple of things worth checking in the short term are you using the supplied power lead? I had similar issues with using my own before they sent me the right lead; and try it without the Ethernet lead attached - i.e. use WiFi if you are currently using Ethernet. That also caused me similar issues at first, albeit again before I had the supplied lead.22Views0likes0CommentsRe: TiVo or Stream box
One thing just to be slightly careful on as you mention both is that Stream is a set top box issued by Virgin, and is now used across several products, whereas Flex is just one of the TV packages offered via that box. Flex is in reality a base package to which various channel bundles can be added or removed [the removal with a month's notice]. Stream is also used with their more traditional bundles which are more hard coded into the contract and trickier to change, so it is worth checking that you are getting the channels you expect and won't have to pay more for them, or if so you know what the cost will be. Check against the contract, as other communication is not always consistent to put it mildly.42Views0likes1CommentRe: Pin required to watch channel before 9
I think you will find that it is [in general] 15 and above that require the PIN, PG's don't. In fact the only OFCOM ruling against anyone re not having PIN protection was when Virgin Media mistakenly labelled a 15 rated film as PG and hence didn't have PIN protection. It was rated correctly on the old Liberate platform and that had PIN protection, the TIVO EPG had the wrong film - one from the 1950s with the same name. In my experience, Virgin Media are more likely to have PIN protection, I guess down to them having less confidence in their EPG? Both showings of Stargate SG-1 at 10am on Monday are labelled as PG in the Sky Q EPG.35Views0likes0CommentsRe: Pin required to watch channel before 9
The standard PIN Virgin Media set is 1234. Could you not set it to something simple like that or repeated digits such as 9999 so that your mother can remember? It is odd that the apps such as Prime and Netflix can allow viewing of any legal content at any time, but that linear TV and its catch-up is subject to this rule. I can't see any UK government relaxing their strict censorship. This itself was a reluctant relaxation of the watershed.63Views0likes2Comments