Richardr1
Fibre optic
Joined 13 years ago
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Re: Is this a hoax
It specifically says "no new contract". The distinction is important as a new contract needs to be agreed to by the customer, which this isn't asking for, and in particular a new 12 month contract will lead to penalties if the customer cancels before the 12 months is up [Virgin speak an "early disconnection fee"]. Virgin Media can't impose a contract without agreement. What they can do is say what the price without agreeing a new contract is which is what this appears to be, giving the same discount going forward. The existing contract is still in force, but having gone past the minimum term can be cancelled without penalty giving 30 days notice.14Views0likes0CommentsRe: Stream Box - Dolby Atmos on TNT & Sky Sports
We don't know the capability of the box for live channels, but those channels aren't currently in Dolby Atmos on a Stream box, which is a shame. Another issue is that most channels have their sound broadcast in a 5.1 carrier, even when stereo, which stops amps and relevant soundbars from using the likes of Dolby Surround / Prologic on the sound.22Views0likes0CommentsRe: Sky Sports Desktop App not opening
Just to come back belatedly on this, the Desktop app appears to have been removed completely in the past few days for all subscribers, Virgin and direct Sky subscribers included. The web player works similar to the app in that it can be made full screen, etc. I've had no issues with playing through a browser [Edge and Firefox], and just looking now there was no buffering and the sound was synced. You may have been slightly unlucky when you watched it. It is possible of course that now is not a popular time for sport and there may be congestion due to high demand when there's a live football match on for example, so I wouldn't have seen it.67Views0likes0CommentsRe: Is this a hoax
A very good point re the 12 month discount / 24 month contract. However there is nothing on the email to say that it is subject to a new contract, and the implication is that it will just be applied, and it doesn't ask for any action. If the poster is sent a revised contract and separately a Contract Information Sheet then look at them carefully. They both have to say what the price will rise to over the contract length, and if there is a significant rise after the first 12 months and the contract is for a longer period reject it [within 14 days makes it easier].78Views0likes0CommentsRe: Additional Flex box
Flex is a package that runs on the Stream box. Other TV packages also now use the Stream box. As I understand it, Flex, which is what you have from the price, only allows one box. You would have to move to Mega TV plus multiroom to have more than one stream box, i.e. a change in package. That would allow up to six stream boxes, but would probably require a new contract.36Views0likes0CommentsRe: Virgin tv go on Apple TV box
It works well, but doesn't have a lot of channels. Among those missing are: BBC channels [the BBC insist you use iPlayer which is at least free on there] Sky channels [Sky History is on there, it is distributed by Hearst, except for Sky News the others are not as far as I am aware on the platform outside of Sky pay apps such as Sky Go and Now] U& Channels [owned by the BBC, but also not available as live channels as far as I am aware on Apple TV outside of Sky owned apps] The latter two are on the Virgin TV Go PC app and the android app.23Views0likes1CommentRe: Complaint on renewal
They are obviously wrong in trying to get you to close the existing complaint and open a new one on exactly the same issue. That is not a "resolution". On the other hand as unisoft says, they will always on the face of it offer better prices to new customers, but haggling with the retention team may get you an offer that is better than the standard pricing. You may have to actually cancel to get the best offer, hopefully they will come back well within the 30 days notice. There are a few industries that have been stopped from charging a loyalty penalty, home and motor insurance being the most notable, but cable / telecoms companies are not one of them today.33Views0likes0CommentsRe: Controlling stream box with Sony Bravia remote
I think it is fair to say that none of us have managed to get the Stream box to work using any other remote. It appears to be that the box only works with the paired remote using Bluetooth. The only alternative is using the phone app.25Views1like0CommentsRe: Suggestions from a recent Sky user
have a "watch from start" option AFTER you switch channel Minor point on this - on a sports channel / programme one doesn't want to know the live score if wanting to watch from the start of a match in progress. Not sure if that is compatible with your suggestion.74Views0likes3CommentsRe: Movies uhd
As you may have guessed from the lack of replies, none of us know or know the reason why. However, the stream box was released over three years ago, so I wouldn't hold your breath. Virgin Media includes in their small print - https://www.virginmedia.com/broadband/broadband-and-tv Sky UHD: Sky Cinema and Sky Entertainment UHD requires a V6 or Virgin TV 360 box and a 4K compatible TV/device with HDCP 2.2. This is despite the same page pointing out: Our TV and broadband deals all come with our Stream box31Views0likes0Comments