Richardr1
Fibre optic
Joined 13 years ago
User Profile
User Widgets
Contributions
Re: Bill summary is misleading
My bill summary on the website has been last December's all year - not a single bill this year has agreed with it [as I would expect given my services changed]. Yours is almost certainly the same, not least as it says 31 December and paid similar to mine, something that won't be true for this year's 31 December bill until your payment date in January [hence your detail showing your November bill to be paid in December]. Quite how this is allowed to happen, who knows. If you don't get this sorted here, perhaps an official complaint will jog them into recompensing you and sorting the website out.21Views0likes1CommentRe: Sky Sports UHD Offer
Have a look if you can at the small print of the offer. The Ultra UHD for £7 per month normally includes both Sky Sports and the Sky Cinema and Entertainment UHD content [assuming you can get the latter which I assume you can having got the email]. It would be odd to offer a half price deal but for only [at best] half of the content. Make sure you don't accidentally sign up until you are sure though.22Views0likes0CommentsRe: 360 Box Availability
Clearly another case where Virgin Media need to: Correct their channel guides; Ensure this is clear elsewhere on their website both for new customers plus existing customers either changing box or adding multiroom boxes; and Get customer services aware of this.42Views0likes1CommentRe: 360 Box Availability
Are you really sure about this? Can you double check what you have said? My EPG goes from 525 to 532 on my Stream box, missing out 526 which is the channel number MUTV is on that list. In addition in another posting I went through the current price of the channels available both on the box via the app and on the website. I wasn't looking for it at the time, but notice now neither included MUTV: Flex subscription prices | Virgin Media Community - 5604679 EDIT - I should add that I am on the Flex package.It is possible that the available channels vary by package.118Views0likes0CommentsRe: ATMOS missing on live sport
Oddly enough, TNT Sports 3 is currently broadcasting a stereo dolby audio soundtrack as stereo, the first time I've seen [heard?] that on a Virgin Stream box. I'm not sure if they have had recent content in 5.1 to see if they are switching or just been put permanently in dolby audio stereo, but checking a few programmes in the last week's catch-up they are all in stereo. Other channels are still not right, checking against Freesat BBC One, BBC Two, and C4 on Stream are currently still broadcasting stereo sound in a 5.1 wrapper in Dolby audio [Five is broadcasting a 5.1 programme, and ITV doesn't have dolby audio on Virgin Stream].5Views0likes0Comments