Richardr1
Fibre optic
Joined 13 years ago
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Re: Dragging VM to the Ombudsman: What are your odds of winning?
Thanks for the interesting numbers and link to them. I always think that settling once the case goes to the ombudsman rather than go through to arbitration is a failure of the providers complaints process itself - such action should have been agreed before it gets there. Perhaps BT have the best complaints procedure to do that the least times proportionally. Of course what these numbers don't give is the number of complaints in total that get that far per cusomer, so it is difficult to take too much from them in terms of comparing operators.27Views1like0CommentsRe: Can't get TNT sports
Can you see your previous contract [i.e. before you tried to make this change]? This will be on a recent bill if you haven't still got the contract. Have they changed your contract from Flex to Mega TV, has it got a new contract length, and is it the same price excluding TNT Sports?65Views0likes1CommentRe: Premier League on SSM and MixIt package
Can you please double check this advice. The channel guide shows that this is not the case, Sky Sports Mix and Sky Sports News (channels 510 and 509) are not part of the Sky Sports premium bundle, and are also not part of Mixit, which is what the original poster is on: https://a.storyblok.com/f/253875/x/9c1d61ba92/channelguide_legacy_dtp_oct_25_v2.pdf58Views1like0CommentsRe: Contract options and switching to stream
When you speak to customer services you just need to make sure you are clear between Stream the box which is now used for all TV packages and Flex the package. In terms of catch up on the sports channels it depends on what you want. Virtually everything from Sky Sports is available for seven days. A very few exceptions such as Sky Sports Racing and the two part time UHD channels, albeit the latter's content is available in HD. TNT Sports has improved over the last few months and is now similar for the channels Virgin Media carry on the EPG. As long as you are purely looking at catch up, i.e. watching within a week, you should be covered. Edit - I should have added that when comparing prices, the basic Flex package plus the sports channels does not include Sky Sports News or Sky Sports Mix, they are in the Essential Entertainment add on. If those are important to you make sure you add the cost of those in. Check, but I believe that the Mega TV on Virgin and the standard bundles from Sky include those channels.20Views0likes0CommentsRe: I have to completely delete Youtube from my Virgin media TV box
A bit of an odd one, as doesn't your YouTube subscription allow 10 devices? Anyway, what you need to do is sign out from the Virgin Media version. Easiest way to do this is to go into the app, go to the top where there is the symbol for your account. Scroll over to the larger symbol and underneath it [or one if there is more than one account there] you will see a small head and cog symbol. Click on that and it will let you sign out. Alternatively, go to settings at the bottom. Click that and go down to reset app. If you don't think you are anywhere near the 10 devices, you can see where you are signed in via your google account - go to security and then manage all devices. Be aware that the names there are not all explicit, and you are probably signed in to the same devices more than once. Remove anything marked as inactive, anything doubled up, and any device you are obviously not using, e.g. an old phone.26Views0likes0CommentsRe: New to Virgin and can't manage my package
In broad terms, Mega is the standard package that incorporates all of the standard channels. The main changes that can be made to it are either to add or to cancel premium channels such as the sports or cinema channels. Apart from offers to add premium channels that appear on the website from time to time, changes are made either using the chat or any other way of talking to customer services. It is different from the Flex package which is managed purely via the box or online.10Views0likes0Comments