ContributionsMost RecentMost LikesSolutionsRe: Hub 3 reduced speed, possible outage, red LED are you in Manchester, Birmingham or London as theses areas are show as the most faults on DownDetector. Short and Curt answer from support! Asked on the VM Fb page if the latest firmware for the Hub 5 rectifies the EEE affecting the operation of the 2.5 Gigabit port. I get a call from support on Whatsapp, that simply stated 2307 is the latest version. Call ended. Re: Hub 5 firmware update, post here if you "dont" have it. on WiFi or cable which port 1, 2.5 or 2, 3, or 4 1.0, check to see if EEE is enable in the internet settings. Re: Unstable Connection had similar a few years ago, the cable had a break in it a few inches from the junction box. in hot weather it would flex and disconnect. they rewired our road a month later. Re: Virgin Hub won't work in Modem Mode try connecting to different ports, modem mode only work in port 1, personally I have a 16 port 2.5 gigbit managed switch with EEE turned off by default, connected to the Hub5 2.5 gig port and distribute from that. Re: Order Pods Had a problem when I was using the Hub3, resolved by running a cat6 cable to a central location and mounting a nighawk 7800 in the stairwell, it self configured as a WiFi access point.. Perfect WiFi throughout my property. Re: Wi-Fi hopeless!! WiFi 6 works bests if you split the 2.4 & 5.0 into separate channels. Short range use 5.0, distance use 2.4. It is also useful for devices that need to use 2.4, as they cannot connect to a dual 2.4/5.0 stream, like my WiFi cameras. If you have WiFi issues it is best to run a Cat6 cable from your fastest port on your hub, to a central location, (stairs on a large property) and mount a router as a WiFi access point. Most modern Routers will self configure like this. Re: Wi-Fi hopeless!! I was advised many years ago when I had a Hub2, to get my own router and set it up as a WiFi access point. When I moved into my current home a Bungalow, I ran cat5e cable via the Electrical ducting to all rooms. I could then have a WiFi access point whereever I wanted. Initially I used a 2nd hand Netgear Nighthawk R8000 for my WiFi. 2 Years ago I switched to a Tenda WiFi 6 Router. By using these I have never had a problem with WiFi. Re: Yale Smart Alarm not working After being given advice by a network nerd, for the last 15 years I have been using my own Cheapish routers plugged into the VM hub by cat5e cable. So whenever the hub gets changed my inner network remains constant. Originally I had been using 2 cheap routers. one near to the hub and a second on the end of a 20 meter cable run, ( I ran 6x cat5e cables from the hub to my bedroom / PC room, so I have redundancy, again advice from a tech installing a new network system). On the advice of a network nerd I changed to a Gigabit switch for distribution. After the debacle with the firmware for Hub 5 and EEE in March 2024, I changed to a Managed 2.5 Gig switch (EEE off by default), hence I get 1100 to 1160 down on the GIG plan. I had been using Netgear Nighthawk routers R8000 & R7800 until a year ago. I now have a Nighthawk RAX 120 12 Stream Gaming Router & a WiFi 6 Tenda on the cable run for my CCTV cameras on 2.4 GHz. The point I am making is dont rely or expect VM to supply equipment to forfill your requirement. Maybe look at getting somethiong a bit more robust that meets your requirement. Re: Practically 0Mbps upload speeds Sounds like the engineers need to check the cable for breaks, had this at the junction box, literally 10mm from where it is clamped. He stripped it back about 5cm. It cured a load of problems. During hot weathe it expanded and contracted.