Brillo
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Joined 16 years ago
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Re: New Which? survey puts VM at the very bottom for customer satisfaction
I'm not surprised! My contract ended today. I was originally paying £47 which went up yearly to £51. This was for a TV, broadband & home phone. We also had mobile volt deals too at £7 & £12 for 10mb. My wife's contract ended & they put her monthly payment to £25. I ported her to Smatry Mobile £7 for 25 Gb & ended my phone contract a month early for the same deal. Anyway, we don't use Virgin TV or our home phone. I have a much cheaper alternative with TV. I tried to negotiate a broadband only deal when they wanted to put us up to £80 for the same deal we currently had. Anyway they wouldn't budge, even when the contract ended. They said if you took out a new contract we would lose our email address & couldn't have a new contract at the same address for 3 months even if another person in the household took it out. In the end we had to do an M500 broadband only deal for £66. Though this is monthly & hoping after a month or so do an 18 month contract with more discount. It's terrible customer service & no loyalty at all, having been with Virgin Media & Virgin Net for over 20 years. My son has GigaClear with much faster speeds than us for £21 a month. If GigaClear were here I would have joined them, at the drop of a hat! I was on the web chat & phone trying to negotiate for the best part of an afternoon. There is no customer loyalty! You only get better deals if you are a new customer! I could get our new broadband speed for £33 as a new customer but now it's for me £66. It's even better as mentioned with GigaClear. However GigaClear are only in certain areas. We feel absolutely ripped off by Virgin!!899Views0likes2CommentsRe: Contract renewal advice
My wife's O2 contract expired & went from £8 to £25 for 20 Gb. We were switched from the old Virgin phone plans. Mine went up from £7 to £12 then £12.75 for 10 Gb. The service in our village was & is awful. Others in our village community chat had the same problems too with O2. Apparently the local O2 transmitter was on private land & they couldn't access it. That went on for over a year & is still an issue. Our contract was for 18 months for Media & O2. I decided to jump ship too with £24 to pay for 2 months. I just had enough! We are now on a rolling monthly contract for £7 for 30gB and have roaming too with Smarty. When our Media contract comes up in October we will just have broadband & get rid of the plug in router phone which we never use. We also never use the TV package as we have & use Total Media package for £65 a year! with our Firestick. Glad to see the back of O2!651Views0likes0CommentsO2 contract expired so changed provider & saved money!
My wife's O2 contract expired & went from £8 to £25 for 20 Gb. We were switched from the old Virgin phone plans. Mine went up from £7 to £12 then £12.75 for 10 Gb. The service in our village was & is awful. Others in our village community chat had the same problems too with O2. Apparently the local O2 transmitter was on private land & they couldn't access it. That went on for over a year & is still an issue. Our contract was for 18 months for Media & O2. I decided to jump ship too with £24 to pay for 2 months. I just had enough! We are now on a rolling monthly contract for £7 for 30gB and have roaming too with Smarty. When our Media contract comes up in October we will just have broadband & get rid of the plug in router phone which we never use. We also never use the TV package as we have & use Total Media package for £65 a year! with our Firestick. Glad to see the back of O2!295Views0likes1Comment