ContributionsMost RecentMost LikesSolutionsRe: How to create an App Password Ah OK thanks - I was confused by being asked to set up another email account. Re: How to create an App Password Yes that's what I thought would be the case. How to create an App Password Hi, I want use Em Client for my emails instead Outlook and although I have been able to create my outlook.com and gmail.com accounts when I try to set up my virginmedia.com accounts it says I have to create an "app password" on the MyVirginMedia website and use that as the password instead of my normal email account password. However when I have logged into MyVirginMedia I cannot see any way to create this "app password". Does anyone know how I can do this? Re: Renewed Existing Contract - Now Netflix with Ads, not Standard Well I have just received my latest Virgin monthly bill and guess what - they have charged me for Netflix standard. Both backdated and a new monthly charge. This is completely unacceptable and is a breach of contract by Virgin. Please reverse these charges and ensure that they do not occur again. Re: Renewed Existing Contract - Now Netflix with Ads, not Standard Just to tie up a loose end here - Tom_W1 did sort this and Netflix Standard (without ads) has been restored and no additional charges made to the existing contract. Re: Renewed Existing Contract - Now Netflix with Ads, not Standard Hi Ayisha - here it is: Re: Renewed Existing Contract - Now Netflix with Ads, not Standard Yes I realised that straight after posting it but I couldn't see any way to edit it or delete it. Re: Renewed Existing Contract - Now Netflix with Ads, not Standard OK I have edited out personal information. Here's the contract info: Re: Renewed Existing Contract - Now Netflix with Ads, not Standard I don't need to do this - Virgin has all the information - and I would rather not post my personal details on a public forum. Re: Renewed Existing Contract - Now Netflix with Ads, not Standard Daniel - I think you have missed the point. I did not change my Netflix option, Virgin did, despite agreeing a contact specifying Netflix Standard without ads only a couple of days previously. Therefore it's down to Virgin to change it back to what was agreed in the contract between us. I notice that there are many other posts complaining of exactly the same duplicity on here.