ContributionsMost RecentMost LikesSolutionsRe: Virgin completely down all morning in N13 The engineer came this morning and resolved the problem, we are all back online again. Re: Virgin completely down all morning in N13 I couldn't get through to 150 earlier but managed to contact Virgin via Twitter after lunch. An engineer is visiting tomorrow morning and hopefully will find and fix the problem. Virgin completely down all morning in N13 Since early this morning we have had no internet, no phone and no TV. Our neighbours also have no service - other people nearby the same. This is the N13 postcode in north London. When I phone the local service status number it says no problems in our area! Can we please have some sensible information on what's going on and when we can expect services to be restored. SolvedRe: How to create an App Password Ah OK thanks - I was confused by being asked to set up another email account. Re: How to create an App Password Yes that's what I thought would be the case. How to create an App Password Hi, I want use Em Client for my emails instead Outlook and although I have been able to create my outlook.com and gmail.com accounts when I try to set up my virginmedia.com accounts it says I have to create an "app password" on the MyVirginMedia website and use that as the password instead of my normal email account password. However when I have logged into MyVirginMedia I cannot see any way to create this "app password". Does anyone know how I can do this? SolvedRe: Renewed Existing Contract - Now Netflix with Ads, not Standard Well I have just received my latest Virgin monthly bill and guess what - they have charged me for Netflix standard. Both backdated and a new monthly charge. This is completely unacceptable and is a breach of contract by Virgin. Please reverse these charges and ensure that they do not occur again. Re: Renewed Existing Contract - Now Netflix with Ads, not Standard Just to tie up a loose end here - Tom_W1 did sort this and Netflix Standard (without ads) has been restored and no additional charges made to the existing contract. Re: Renewed Existing Contract - Now Netflix with Ads, not Standard Hi Ayisha - here it is: Re: Renewed Existing Contract - Now Netflix with Ads, not Standard Yes I realised that straight after posting it but I couldn't see any way to edit it or delete it.