ContributionsMost RecentMost LikesSolutionsRe: Retentions discussion To be fair - Maybe looking after Customers is just not a priority any longer New customers with New years deals Top priority Re: Retentions discussion If I call - I get L1 call centre (team who seem to only have authorisation to give 6 months Sky movies for free) - Not the retentions senior staff who can really tailor a package with a lot more flexibility to price/discount etc. Typically - Computer Says NO is this years default answer with whom I spoken to so far. Re: Retentions discussion thanks, please move my post i can only hope! Re: Speed issues - 1Gbps connection Problem solved with a pinhole reset, 2 x power cycles and then placed back in modem mode. Odd, but typical in past experience still showing sync issues in network log but back up to ~800-1000Mbps Retentions discussion Looking for somebody from Retentions team to give me a call....... Re: Speed issues - 1Gbps connection Not really, that's very inconvenient to rip out my whole setup. The network Log shows Sync issues between the network - nothing on my side of the modem. Re: Speed issues - 1Gbps connection Speed issues - 1Gbps connection Morning All Looking for a VM support rep to check logs and possibly arrange engineer visit if required I've been getting 250Mbps Max speed most of Jan done countless re-boots Network log reveals something isn't happy: Network Log: [MOD EDIT: Image containing sensitive info (CM MAC) removed. Please edit and repost]