Retentions discussion
Looking for somebody from Retentions team to give me a call.......
Forum Discussion
8 Replies
Which they will do if/when they feel like it. Nothing to do with the social media team who operate this forum, who cant deal with packages & pricing anyway. You have also posted in the chatter forums that are not monitored by support staff. I can move your post, but package change queries will just be pointed at the telephone helpline.
thanks, please move my post
i can only hope!
Is there a reason you aren't able to call?
The other obvious point is that there have been numerous other threads where people are directed to call, so you may need to justify why your case is different.
If I call - I get L1 call centre (team who seem to only have authorisation to give 6 months Sky movies for free) - Not the retentions senior staff who can really tailor a package with a lot more flexibility to price/discount etc.
Typically - Computer Says NO is this years default answer with whom I spoken to so far.
In which case you're probably taking the wrong approach to the call.
Have you gone in with facts & figures of alternative providers, and therefore demonstrating willingness to at least consider cancellation? If you're only going in with "please give me a discount", it's likely to elicit a different response.
I can't any reason here, as to why your case is different to anyone else's, where they've been advised to call in.
To be fair - Maybe looking after Customers is just not a priority any longer
New customers with New years deals Top priority
VM have always operated on a “loss leader” policy for new customers pricing. If you get new customer pricing as an existing customer you will therefore have to be extremely lucky.
- Daniel_Et
Forum Team
Hi mkershaw1982, thank you for your posts. We're sorry to hear you feel this way 😔
As with all providers, we have introductory offers for new customers. At the start of all our customers' time with us, they'll have benefited from such a deal. Once this expires, we'll always do all we can to offer the best existing customer deal available.
We also send out an end-of-contract notification to all our customers before their minimum agreed term comes to an end, highlighting both the new package price and any other offers that may be of interest.
We're always happy to review your package and cost to help find one that best suits your needs and budget. This doesn't always mean a downgrade.
If you'd like to discuss your package and the options currently available to you, please call 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone.
Regards,
Daniel
