Solarwind
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Re: Intermittent loss of connection
Hi - thank you for taking the time to reply. Apologies - the reason I raised a duplicate post is because my first post was marked as "spam" for some reason (probably all the log files I had pasted in). Hence why I raised a new post with images instead. I will try the above guidance and await a VM mod. Thanks again! 😊 Regards SW.507Views0likes0CommentsIntermittent loss of connection
Hey - not sure if I am in the right place to post, but since having gigabit BB installed I have been experiencing intermittent drops in connection (main use is via a LAN cable connected laptop). I have a hub 5 and noticed that the power levels do not seem to be very "healthy"? Also - lots of activity in the network log:197Views0likes3CommentsIntermittent loss of connection
Hey - not sure if I am in the right place to post, but since having gigabit BB installed I have been experiencing intermittent drops in connection (main use is via a LAN cable connected laptop). I have a hub 5 and noticed that the power levels do not seem to be very "healthy"? Also - lots of activity in the network log: Network Log Time Priority Description 24-11-2024 21:54:38 critical 16 consecutive T3 timeouts while trying to range on upstream channel 8;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 24-11-2024 21:54:38 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 24-11-2024 21:53:30 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 24-11-2024 20:08:55 notice CM-STATUS message sent. Event Type Code: 4; Chan ID: 11; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 24-11-2024 20:08:23 warning MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 24-11-2024 20:08:13 notice CM-STATUS message sent. Event Type Code: 4; Chan ID: 11; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 24-11-2024 20:08:07 warning MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 24-11-2024 20:07:20 notice CM-STATUS message sent. Event Type Code: 4; Chan ID: 11; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 24-11-2024 20:06:51 warning MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 24-11-2024 20:06:09 notice CM-STATUS message sent. Event Type Code: 4; Chan ID: 11; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 24-11-2024 20:05:23 warning MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 24-11-2024 20:02:51 notice CM-STATUS message sent. Event Type Code: 4; Chan ID: 11; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 24-11-2024 20:02:33 warning MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 24-11-2024 19:10:42 notice CM-STATUS message sent. Event Type Code: 4; Chan ID: 11; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 24-11-2024 19:10:25 warning MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 24-11-2024 18:51:08 notice CM-STATUS message sent. Event Type Code: 4; Chan ID: 11; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 24-11-2024 18:50:45 warning MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 24-11-2024 18:48:09 notice CM-STATUS message sent. Event Type Code: 4; Chan ID: 11; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 24-11-2024 18:48:07 warning MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 24-11-2024 18:42:04 notice CM-STATUS message sent. Event Type Code: 4; Chan ID: 11; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 24-11-2024 18:41:43 warning MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 24-11-2024 18:33:48 notice CM-STATUS message sent. Event Type Code: 4; Chan ID: 11; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 24-11-2024 18:33:31 warning MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 24-11-2024 18:29:56 notice CM-STATUS message sent. Event Type Code: 4; Chan ID: 11; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 24-11-2024 18:29:29 warning MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 24-11-2024 18:28:40 notice CM-STATUS message sent. Event Type Code: 4; Chan ID: 11; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 24-11-2024 18:28:19 warning MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 24-11-2024 18:28:16 notice CM-STATUS message sent. Event Type Code: 4; Chan ID: 11; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 24-11-2024 18:28:07 warning MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 24-11-2024 18:27:24 notice CM-STATUS message sent. Event Type Code: 4; Chan ID: 11; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 24-11-2024 18:27:15 warning MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 24-11-2024 18:26:34 notice CM-STATUS message sent. Event Type Code: 4; Chan ID: 11; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 3.0 Upstream channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 0 49600000 48.3 5120 QAM 64 1 1 43100000 48.3 5120 QAM 64 2 2 36600000 47.5 5120 QAM 64 3 3 30100000 49.3 5120 QAM 64 4 4 23600000 50.5 5120 QAM 64 5 3.0 Upstream channels Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 0 ATDMA 0 0 0 0 1 ATDMA 0 0 0 0 2 ATDMA 0 0 0 0 3 ATDMA 0 0 0 0 4 ATDMA 0 0 0 0 3.1 Upstream channels Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation 6 10.4 43.0 2K QAM 256 3.1 Upstream channels Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts 6 OFDMA 208 74000000 36 0 3.0 Downstream channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 331000000 -2.3 39 QAM 256 25 2 139000000 -5.7 36 QAM 256 1 3 147000000 -6 35 QAM 256 2 4 155000000 -5.3 36 QAM 256 3 5 171000000 -5.8 37 QAM 256 5 6 179000000 -5.5 37 QAM 256 6 7 187000000 -5.1 37 QAM 256 7 8 195000000 -4.8 37 QAM 256 8 9 203000000 -5 37 QAM 256 9 10 211000000 -4.8 37 QAM 256 10 11 219000000 -4.6 28 QAM 256 11 12 227000000 -4.6 35 QAM 256 12 13 235000000 -4.8 38 QAM 256 13 14 243000000 -4.8 38 QAM 256 14 15 251000000 -4.6 38 QAM 256 15 16 259000000 -4.3 38 QAM 256 16 17 267000000 -3.8 38 QAM 256 17 18 275000000 -3.4 38 QAM 256 18 19 283000000 -3.3 38 QAM 256 19 20 291000000 -2.9 38 QAM 256 20 21 299000000 -2.7 39 QAM 256 21 22 307000000 -2.7 39 QAM 256 22 23 315000000 -2.8 38 QAM 256 23 24 323000000 -2.5 39 QAM 256 24 25 339000000 -2.3 38 QAM 256 26 26 347000000 -2.5 39 QAM 256 27 27 355000000 -2.3 39 QAM 256 28 28 363000000 -2.2 39 QAM 256 29 29 371000000 -2.1 39 QAM 256 30 30 379000000 -1.8 39 QAM 256 31 31 387000000 -1.6 39 QAM 256 32 3.0 Downstream channels Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1 Locked 39 2533 211 2 Locked 36 144666766 4237 3 Locked 35 3131232273 639218 4 Locked 36 34469184 3087 5 Locked 37 7498652 4864 6 Locked 37 553795 2396 7 Locked 37 490723 2635 8 Locked 37 191037 2835 9 Locked 37 116191 3138 10 Locked 37 22882 3309 11 Locked 28 553712137 14333523 12 Locked 35 1645196 1633 13 Locked 38 11310 1578 14 Locked 38 10287 1753 15 Locked 38 4748 1547 16 Locked 38 4144 1724 17 Locked 38 3384 1646 18 Locked 38 2828 1564 19 Locked 38 2936 1438 20 Locked 38 2682 1497 21 Locked 39 2815 1495 22 Locked 39 2713 1291 23 Locked 38 2596 812 24 Locked 39 2784 972 25 Locked 38 3170 194 26 Locked 39 3670 473 27 Locked 39 4268 730 28 Locked 39 4561 1 29 Locked 39 4995 0 30 Locked 39 5727 65 31 Locked 39 5581 73 3.1 Downstream channels Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz) 33 94 4K 1840 QAM 4096 1108 3.1 Downstream channels Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile) 33 Locked 41 1.6 2312578073 180 I did call the support line and was advised to switch the "LAN ports" I was using on the router. Totally baffled me how that was even worth considering as a solution! 😂Solved597Views0likes6Comments
