HenryQ
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Joined 14 years ago
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Re: Cannot logon to VM webmail or via Outlook using POP3
After trying various things (I even installed Thunderbird), I bit the bullet and generated an App Password. SUCCESS! Emails immediately started dropping into my Office 365 Inbox once more. I followed the instructions here: https://www.virginmedia.com/help/broadband/manage-email-account#48322eb1-7679-4e11-b7ea-f643dcd3784b. Many thanks for your help.1.2KViews0likes0CommentsRe: Cannot logon to VM webmail or via Outlook using POP3
Many thanks for the tips. I will work through them tomorrow. But how strange that I have been using POP3 with Outlook since 2009 and it suddenly fails! The issue with the three (well meaning) VM support people I spoke with today at VM was: 1) the first lady had an English accent but spoke so fast, there wasn't a break between her words. I apologised but pleaded with her to slow down. 2) the second chap was equally pleasant but he had a deep Indian accent, so I couldn't figure out everything he was saying, 3) the third and final support person had a high-pitched Indian-sounding accent. I really couldn't figure out what she was saying on the phone, and with my apology to her, I terminated the call. They all sounded well meaning and my hearing isn't that bad, but so frustrating being unable to figure out what they were saying. This isn't a criticism of them personally as they were doing their best.1.2KViews0likes0CommentsRe: Cannot logon to VM webmail or via Outlook using POP3
An update: Webmail came back last evening, with no explanation. However I still cannot receive Emails into my Outlook 365 (POP3) Inbox. I had unsatisfactory calls with three separate VM support people this morning. I am convinced that something must have changed at their end. My next step will be to set up a new POP3 account from scratch. Or I may give IMAP a go. This morning, I tried to change my account email address back to x.y@ntlworld.com, but it wouldn't let me.1.3KViews0likes1CommentCannot logon to VM webmail or via Outlook using POP3
I have had the same VM Email address since 2009. I use Outlook 365 on W10 with a POP3 connection. This morning, Outlook kept asking me to enter my Email address and password (neither of which has changed for many a year). My Email address is x.y@ntlworld.com and the password is very secure - 19 characters in length. So I then tried to login directly to the VM webmail server. Same problem - login credentials rejected. But VM definitely knows it is me as I could see my account details, latest bill etc. The message I am seeing is "Your Virgin Media Mail account is currently unavailable" - See https://www.virginmedia.com/help/virgin-media-mail-unavailable I followed the given instructions, which included a request for me to provide a non-VM Email address in order to provide me with a one-time verification code. I duly provide a rarely used Gmail address - x.y@gmail.com. I still cannot login and have been trying to do so for hours. But, BUT!, WM have changed my account details to give my Email address as x.y@gmail.com But I hardly ever use it and, even so, I still cannot log on. I phoned 150 earlier and a helpful support lady did her best. She even gave me a reset password that would last for 24 hours. But I still cannot login. Professionally, I started in IT in the 1960s but as hard as I try, I cannot figure this out. Help!Solved1.4KViews0likes7CommentsRe: The landline phone digital switch over
Today, we had a power cut. No lights, no power to the fridge or anything. As ever, I reached for my land line (which always worked in previous outages), but the silly people at VM have discontinued the old, reliable, copper wire connection, We now have a fibre-optic phone line that immediately failed. If VM's Internet connections will now be cut off with each and every outage, how are we supposed to be kept informed? It just seems like technological advancements are making things worse.5.6KViews1like0CommentsRe: The landline phone digital switch over
Yesterday, I had the same experience as reported above. Internet went down so I reached for my phone to dial 150. No dial tone, obviously - I had forgotten the VM chappie who called round earlier this year to disconnect me from the old "reliable-in-an-emergency" copper-wire connection to VM's new but stupid "dead-in-an-emergency" fibre-optic solution. Cannot the clever children at VM provide a phone connection that still works when their Internet goes down?5.6KViews0likes0CommentsRe: Loss of Email - F010762348
I made a wise decision a few years ago when, unbeknown to me, VM changed its SPAM filter. I was sent an order for some books, and only discovered this by accident. VM's new (worse) SPAM filter had decided this genuine order was SPAM. It sent other genuine Emails to SPAM as well. I immediately turned off the SPAM setting in my webmail settings. Since then, all SPAM drop into my MS Outlook inbox, which means that I decide, not VM. Even today, VM periodically marks genuine Emails as <SPAM>. I delete any real SPAM and use MS Outlook's "Block Sender" facility in order to reject anything from that sender again.1.3KViews1like0CommentsRe: Loss of Email - F010762348
Some IMAC users are at last seeing their historical pre-19th June Emails restored but, at the same time, are finding Emails since the 19th have suddenly disappeared. I am pleased that the historical recovery is on its way but it is essential that IMAP users should by now have started backing up their own recent Emails. The IMAC synchronization process is not one I understand but it is clearly flaky and the whole nightmare scenario could easily happen again. POP3 users who use an Email client such as Outlook or Thunderbird are in a much better position because every Email drops down into an Inbox on one's PC. One can then easily backup the *.pst files as part of one's regular backup.1.4KViews1like0Comments