ContributionsMost RecentMost LikesSolutionsRe: Accessing e-mail with Outlook etc Thanks, all sorted, clear solution Re: Accessing e-mail with Outlook etc Thanks for the reply, bit confused as to how I add the 3rd party email address to my virginmedia e-mail account and password to get new 4 word generated password. As mentioned in my post, I have access to the virgin media via browser? Accessing e-mail with Outlook etc Seen people having similar problems, just need to get confirmation. The account we are trying to set up is my wife's, we can access it with no problem using browsers and have the password available, but I am unable to set it up with e-mail clients Outlook etc, I do know that we have changed the password which I have. Seen answers to a similar problem several times, just want to clarify, saying "MyVM > Account Settings > Account details > Mailbox App password management" I can't see this, but what I can see is underneath inbox my folders etc is add email account Is this where add a non virgin email account to get the password set up? hope this makes sense, thanks RG SolvedRe: V6 and Tivo swap to 360 Thanks Roy247 & Matthew_ML Answered my question, I think I am inclined to stay with the V6 and Tivo, not a massive sports fan and reading other posts on here, don't think I will gain much unless at a later date we are forced to change. V6 and Tivo swap to 360 I have just received an e-mail from Virgin offering me a "Swap your TV box to Virgin TV 360 at no extra cost." I currently have a V6 downstairs and a Tivo upstairs in the bedroom. I believe that you can't have a Tivo and a 360 on the same account :- "If you’re upgrading to 360, you can’t use an old TiVo box. These will be deactivated and you’ll need to have them replaced. You can’t have TiVo or V6 and 360 on the same account." What will be the option to get this to enable me to still be able to watch in the bedroom? Hope this makes sense Thanks Roadgiant Solved