shirleywhite
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Re: secondary email -how to login?
Well - thats about 5 or 6 hours of my life I'm not getting back!! I think I may have got everything working now. But I would struggle to explain all the hoops and cul-de-sacs I've just jumped through and visited. The key thing ( huge thanks to Graham on this thread) was to login to My Virginmedia on my phone and eventually managing to navigate to that "generate a new password for mail app" button. Slightly boggling was to see a string of 4 random words separated by small dashes. It was that which I used to then login to my wifes blueyonder email on her windows laptop running Outlook. ( Do you type in the 4 words all together? Or include the dashes? Seemed to be the latter!! But of course no-one explains these little things!) We got slightly sidetracked resettingup my blueyonder email on my android Pixel phone. Right down to ports/ssls and eventually realising that server settings meant the same as "host" and that the IMAP incoming/outgoing names had to be virginmedia not blueyonder as came up by default. Ho hum. I personally am reasonably au-fait with this kind of stuff. I honestly feel for those/ the majority who just want a simple step by step guide to getting their email working. Thanks again to Graham above for responding and pointing me in the right direction. Good luck to others still suffering!!!50Views1like0CommentsRe: secondary email -how to login?
Hi graham. Thanks for the prompt response. On the page ..Sign in or register for VMO2...we type in the Jane blueyonder email. The page changes to ....enter my vm password. We put in the old original virgin password which we have used for both emails for years. Clicked submit and a red box at top of page says...your password wasn't verified. Please try again. We are stuck at that point!!!52Views0likes1Commentsecondary email -how to login?
My primary email account is a blueyonder ("robert" ) and my wifes is a secondary off that ("jane"). We have used those for years without many problems. When the virginO2 changes occurred I successfully set up a new login with a new password and I can now login to MyVirginmedia using my "robert" email plus the new password. Our problem is my wifes email account. It still works ok on her phone. BUT......she has a windows laptop running Outlook and now cannot login to see emails on there. We have tried to log in using the old password as well as the new O2 password....but neither works. WE then tried to setup (like I did) a new O2 login on her "jane" blueyonder email.....but that fails ( using either of the passwords we have?) Incidently when setting up the new O2 password on my primary "robert" account I had to input a third email we sometimes use (gmail) - which then came back with a verify button to press. Is this relevant to the issue with my wifes secondary email access? Would appreciate some simply help / steps with this please? We have tried to follow some of the many postings in this forum for the last few weeks but still no joy. It seems a shame that what had worked well for many years seems to be causing issues for many people. Thank youSolved100Views0likes6CommentsRe: TV Go unable to sign in
As well as the blank signin screens on tvgo and skysports apps....the login on myvirgin app fails in a slightly different way. The first page loads and i can click through settings/ broadband/virgin media settings. This then shows the virgin(sidways infinity)symbol with the words nearly there/ not long now etc......the symbol then just sits there for minutes and minutes, never getting past that stage. I have tried every combination of deleting data and cache on the 3 apps, uninstalled, reinstalled, rebooted etc etc. but still no joy with any of them. What baffles me is that i know i have a working new virginO2 login. All 3 apps work just fine on my android phone and android tablet no1. Its just that tablet no2 wont play ball at all!! I am tempted but reluctant to do a full factory refresh of no2 tablet, reinstall the 3 apps.....and surely(!) login with my VirginO2 login should work then????97Views1like1CommentRe: TV Go unable to sign in
I have been having no luck signing in to the skysports app on the 2nd of my 2 android tablets. ( posted about this on another thread in this tvgo subforum). In desparation i uninstalled my skysports, myvirgin and tvgo apps in an effort to start again clear of any old data, logins, passwords etc. I reinstalled the tvgo app and tried to sign in. Exactly the same issue as mentioned happened. Clicking the signin button just gave a blank screen with the only option being to cancel. ( same as firsedge and cleg described). I am wondering what to try next.....other than to keep trying and hope that one day it will magically work???!!!!???124Views0likes2CommentsRe: Can't login to sky sports app?
Well!!!!!!!!! The success i posted about some 40mins ago....was all complete rubbish!!! It is a bit of a long story ( involving children swapping parents tablet covers!!!) I was able to login on the no1 tablet.....the no2 which i have just tried....still has the non working " virgin button".......647Views0likes5CommentsRe: Can't login to sky sports app?
After several days trying....i have finally got skysports app to work on my no2 android tablet. I again uninstalled the app.....reloaded.....then in android apps deleted the small cache and data that was already showing. I logged in.....and when pressing the "virgin" button was surprised that this time the virginO2 login and password appeared. After input...there were the skysports channels etc. I am not clear whether the reloading app/ deleting data and cache was what did the trick? Or whether something has been reconfigured at the virgin end?? Good luck to others still suffering!!!!!!694Views0likes0Comments