shirleywhite
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Re: billing email
My experience is exactly same as above. Paid for years by DDebit - usually 28th of the month. This month ( june) is due on 30th....yet like others i received an email this morning saying a payment was outstanding. Unlike others i didnt even try to get in contact/ automated systems etc. I just came to this forum to find confirmation that it is a Virgin error. Thanks to all of you taking trouble to post which reassures me it is their fault not mine!! Regards to all.105Views1like0CommentsPositive feedback for engineer
Hi. On 5th June an engineer came to check my setup saying that some dropouts had been noticed ( which i hadnt been aware of!) To cut a long story short he eventually said the fault was at the green box at the top of my road and that most houses in the road were affected. He said he would notify a network team to fix. He was extremely polite, explained all the tests he was doing and was a pleasure to have visit us. He left his details saying we would receive a feedback email......but to date no email has arrived. Could you please pass on my "5 star" top top feedback to the appropriate managers. He was called Chavez 39512. Thank you. ShirleyWhite. Croydon57Views0likes1CommentRe: Failure to install TV 360 Error code MA1/15/40
Hi all. Got my new remote yesterday. Tried the update per instructions. Message "this may take up to 30 mins" but then "installation failed" with a MA error code and try later. I came on this forum and saw the advice to reboot box with "minus" held on. This worked!! Got a slightly different set of boot screens.....welcome etc....but then that down arrow thing. The software update itself was very fast. I would say approx 5mins....and then asked to pair the new remote and shortly after there was my live tv.I Hope this might reassure/ help others getting errors updating.15KViews2likes2Comments