munrobasher
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Re: Virgin Media pricing for existing customers
Three years I think. They rely on customers not spotting the incremental increases. I suppose the point here is mainly the bad taste that it leaves when you realise they could reduce the price but don't offer it. I usually change car and house insurance every year because that's relatively easy to do. Changing ISP isn't as easy. The other annoyance is I think ISPs should make it very clear that the email service is often tied to them and you'll loose it if you move. These are all little blockers that all add up.231Views0likes0CommentsRe: +Old customers prices
Yes, many services see price rises after a honeymoon period but working in IT, Virgin Media are one of the worst offenders. In addition, moving ISP is not as easy as, say, switching insurance supplier, or even energy with a smart meter. I lead walks for the local charity centre which tends to be retired people as it's mid-week. I was asked by one whether paying just over £100/month was usual! I said certainly not and to call them ASAP. Their response was clearly reluctance which I can relate to. As you say, there is no cap on all this and it's taking advantage of people. I'm not a big fan of "govern me harder" but this is one area that Ofcom need to look at. My inbox is already starting to get more emails about the landline switch off. That might be the trigger to people checking their package.37Views0likes0CommentsRe: +Old customers prices
The only leverage you have, when renewing, is the threat of leaving VM for another supplier. How well you can use that lever depends on how good your negotiating skills are. That's a pretty sad state of affairs and leaves a rather bad taste. The price you pay depends upon how firm you can be at negotiating. That smacks of taking advantage of esp. the elderly. Not really a company I'd want to carry on been a customer of. IMO VM got a bit too arrogant when they were often the only alternative for higher speed internet compared to FTTC. But that's all changing so VM - please reduce your prices for existing customers or we'll walk. I've worked in IT all my life but I'm winding down now. I reckon I could keep myself quite busy semi-retired in our town of 8,000 helping people move from VM.112Views2likes0CommentsRe: +Old customers prices
I have no problem with the introductory offer to hook new customers in but I'm currently paying nearly THREE times as much as a new customer. That disparity is IMO just way too much. I'm afraid the second OpenReach get FTTP installed (they were working on it last month across the road), I'll be moving which is a shame after 25 years as a customer. I live in a town of 8,000 people where cable & wireless installed cable 25 years ago. Our local Facebook group has frequent posts along the lines "I'm paying far too much for Virgin Media, any updates on full fibre". It's not a good look for their business. For the same prices as VM, I could install a Starlink on the roof. I'm assuming that the costs of putting thousands of satellites in space doesn't compare to fibre/cable install but I'm paying similar monthly costs.102Views1like0CommentsVirgin Media pricing for existing customers
I've just received my monthly Virgin Media bill for 300Mbps broadband, TIVO TV and phone line. It's a whopping £89.47. Like the other recent post, I've been on cable since it was rolled out around 2000, so a customer for 25 years. Like many, I put very little value on the phone line esp. when it goes fully digital and the only advantage of it working during a power cut is lost. Plus our use of TIVO TV is far less than the other services like Amazon and Netflix. TBH, we could probably just use the aerial Freeview. I cannot complain about the service and stability as I've worked from home for myself for 10 years but I'm heading into retirement so my reliance on the broadband is getting less. The final straw will be that OpenReach are starting to install fibre-to-the-premises in the area with a completion date of 2025. BT's fibre 300 services starts at £37 and rises to just £47 after two years. If I was a new customer to VM, it looks like a similar ballpark of £35/month inc. TV. Like the other poster, I personally find paying TWICE as much as a new customer is quite offensive. It's doesn't make me feel like I have any worth to Virgin Media as a customer of 25 years! The purpose of this post? A bit of a rant about the massive disparity between new and existing customers plus if you don't reduce the price for the later, you'll start to see customers leaving in droves which would be sad, because generally I'm very satisfied with the technical service. But I'm sure that VM are more than aware of this risk. But my advise - act sooner before it's too late. PS. To add insult to injury, I've just logged onto my account and was greeted with a "Upgrade to 350MBps". I'm currently on 250MBps. Hint: automatically upgrade your existing customers to keep them sweet.357Views0likes3CommentsRe: User already logged in (when not) on hub
Boy this is painful. Rebooted the router so I could get back on to add the two port forwarding rules. Manage to get them in so I thought I'd do a backup. Managed to download a backup but then thrown back to the logon screen and guess what - yes, somebody else still logged on. Not sure how such a well established router can be so flaky. Thank goodness I'm not doing this every day! Really must buy a real Mikrotik router 😉2.6KViews1like1CommentRe: User already logged in (when not) on hub
I'm sure this is getting worse! I've just done this: Not logged to 192.168.0.1 for days Logon and delete port 80 and 443 port forwarding (as can't edit IP shame) Try to click add to add them back with different IP and bang - another user logged on Not exactly a complicated operation! Plus the SuperHub takes ages to restart. I'm used to Mikrotik ROUTEROS which takes about 30 seconds to reboot. The Superhub takes over 5 minutes before the link is stable and up.2.6KViews1like2Comments