ianjayne
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Joined 16 years ago
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TV and BB went down around 1600 today I checked serv status and it said intermittent service engineers working on it and expected resumption 1930. It is now 2020 and service is the same, no TV internet intermittent. Ater waiting 20 minutes on the phone, everyone is busy (I bet) I gave up and tried status again same result. I was then able to book an engineer but I don’t think it’s in the home. Yet again a failure outside somewhere.57Views0likes2CommentsStream boxes
I was visited a while ago by an engineer regarding another unrelated issue who told us these were now available. I asked if they worked with the 360 box but he couldn’t advise I completed a survey reflecting this. Since then I’ve had 2-3 calls from VM OFFSHORE CS team members regarding this query but I cannot understand what they say due to both accents and poor call carrier signals. I have asked them to escalate this and for a UK based CS rep to call me so I can understand better. Addit Why does VM employ offshore reps please who cannot communicate effectively for whatever reason(s)? IJ64Views0likes2CommentsEngineer visit
Yesterday (8 May) there were some intermittent services reported in our area and yes the Wifi did keep dropping, the system showed both Broadband and TV were affected. I was asked to book an engineer. This I did and it was scheduled for between 1200 hours and 1600 hours today (9th May). Several SMS messages were sent and received confirming this visit and telling us someone over 18 must be at home otherwise a £25 fee would be levied. We have done that and someone (over 18) has stayed at home but I now notice when checking we have 'No engineer visit is scheduled'. The service status page as of now 1400 hours is still showing there to be problems in our area (14) BD2 1LJ and we are asked to check again after 23 hours to see if they're resolved as VM is aware and dealing with those issues affecting both BB and TV. Why haven't we been told we no longer need to stay in as previously advised as late as 0807 today, no engineer is booked or the one who was supposed to be coming has been cancelled not by us I hasten to add and are VM going to send a £25 fee compensation for not turning up and keeping us in as requested as we have not been advised it's cancelled please (until I looked just now) We appear to have wasted our time today so far.? Answers please. As far as I can tell our services are all ok. IJ104Views0likes6CommentsRe: Does anyone like their TV 360?
Has anyone else encountered the annoying design of the delete recorded function? If you are not careful after performing a delete you find the delete button is positioned ready to delete the next recording which is very likely to be one you want to keep. Once deleted as far as we can discern there's no way back.37Views0likes1Comment