ianjayne
Rising star
Joined 17 years ago
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Re: Service Status
We had an engineer a couple of weeks ago to a similar issue which resolved itself. Apparently whilst we have fibre cabinet to property the copper to cabinet feed which was installed in 1993 is being replaced as are cabinets due to amplifier issues. 2 years ago some cabling was replaced but it seems not all. The cabinets and components as old in some cases, cabinets are also suffering from corrosion too. A clear failure to invest and maintain the infrastructure I would suggest. Therefore as parts and cables are renewed we can expect ‘interruptions to service’. Maybe I should interrupt payments then ? This state of affairs is expected to last at least until 2027! The amusing thing is I tried to connect today via their chat bot when service stays failed but was unable ‘due to connection issues at their end’ Even ‘what’s app’ failed. Considering we are dealing with a comms company that are unable cannot communicate there’s little hope.Re: Service Status incorrect
Following on an admin on the forum arranged for an engineer for Saturday 16th inst. The usual conditions were reiterated £25 penalty if no one in etc. Before the end of the day no engineer. I checked the status page only to discover the visit had been changed to today (17th) Confirmed by a SMS too. A day wasted. We again cancelled all out of home activity to accommodate VM. At 0808 today another SMS reminding us about the engineer attending today. I checked the status page mid morning only to find it had changed to ‘we need tonsend an engineer book an appointment’ etc Furious is not the word! After a few minutes I rechecked and refreshed the same web page only to find it telling me there was a fault with our TV and BB services. VM were investigating and if not resolved they would need to send an engineer. So, two days wasted when we could have done other things. Had we messed VM around like this we would be liable for not just one but two £25 penalties. I am communicating with a Mod on messaging and have outlined as above my total dissatisfaction with this and await a reply and explanation before, if no satisfactory explanation is received by writing to the office of the CEO. I appreciate matters can occur due to technical issues out of control of some. However when they do they should be managed better than this. To conclude despite the status page saying there are issues with our BB and TV and are being looked into they appear to be working fine! They have no need to look outside their network let alone in the property and it seems therefore no one needs to visit us at all. Maybe that why no one has.
