CannonFoddr
On our wavelength
Joined 14 years ago
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Re: N8 - North London - Full broadband outage 11 days and counting
Holy moly. And there's me pulling my hair out getting a total blackout (internet,TV,phone) since Saturday 12th July & getting the same 'itll be fixed tomorrow' & when tomorrow comes they push it back another day - I'm in RM6 area btw Looking online (wherever I can get a WiFi spot) I see it's not just 'London' that's having problems..seen a news article in Birmingham Post saying problems with virgin there as well over last couple of days What has Virgin done to cause so much aggro ? I don't remember all this hassle when we lost internet earlier in year due to a faulty security update download (that was fixed in a couple of days iirc)28Views1like0CommentsRe: Virgin media full outage & compensation
Well it's Wednesday, still getting texts stating 'we're working on it.. fixed tomorrow by 1pm' & still TOTAL blackout for me & my neighbor. (now totalling 4 days with no internet,phone or TV - 1 tv can get Freeview so that lucky - my Mum can still at least watch her soaps. the other not so) In work (the ONLY place I can get internet - although it's VERY restricted to what sites I can view) - I see it's not just my area that's affected. According to online newspapers it looks like anyone using virgin are having problems logging in, some customers have 'total blackout' (this is from Birmingham post article) & despite articles state that Virgin has 'fixed the issue, but a small percentage are still affected' I think virgin is just hiding the fact that it's a little more than 'a small pecentage' Come on Virgin, pull your finger out. I've been with you since you use to be Cable&Wireless because you were reliable Even when we had that worldwide internet outage due to a security update earlier in year - THAT was fixed within 2days At least be honest and say what the problem is instead of stringing your customers along with broken promises that 'tomorrow it'll be fixed' but then say 'nope possibly next day'14Views0likes1CommentRe: Virgin media full outage & compensation
There's no F00 number shown but it's in the RM6 area. Today (Tuesday) when I got into work @6am I looked up status & now it's stating problem will hopefully fixed by 2:07pm today... The weird thing is you've also sent me an email 20hrs ago saying the fault been fixed,despite STILL having a solid green WiFi led on the hub @ 5am today & my neighbor, who's also with virgin, also didn't have internet 8pm last night.84Views0likes0CommentsVirgin media full outage & compensation
Firstly, the outage is still ongoing All internet & TV were lost at around 9:40pm on Saturday night. It is now Monday 1:30pm & still no internet etc. Have had text stating it is expected to be fixed TOMORROW by ~1:00pm, so that'll be a total of ~64hrs without internet or TV, can't even watch any recordings I have registered loss of service, so I guess by 9:40pm tonight I would expect this would count the start of compensation EXCEPT I've re-read the automatic compensation page online g it seems the fact that compensation is apparently if you have loss for 2 WORKING days Is this right ?, surely compensation should be if loss for 2days regardless of whether work days or weekends. People work from home probably over the weekends, so loss of internet over weekends should be compensated .. shouldn't they ???Contract renewal - Confusion on options. Need some facts checked
My current contract has 'expired' & I've been given a couple of offers for renewal(s) that are (slightly) Cheaper than what I've been paying however I like to check on a few things first since in all the time I've had 'cable TV' I don't recall ever been asked to 'renew' a contract in the past (& I've been a customer a Loooong time - even before NtlWorld got took over by Virgin. Does anyone remember 'Cable & Wireless' ??) Ok firstly I'll list my current 'package' as stated on my bill - currently costing me ~£193 Bigger bundle + Sports & Movies SD Telephone Line Rental Talk More International Anytime Sky Sports and Cinema Collection Maxit TV Virgin TV 360 Box M250 Broadband 1 Additional TV Box Sky Sports HD Pack Vm Plus However when I go online & check my package it states: Telephone Line Rental Talk More International Anytime Sky Sports and Cinema Collection Mega TV Virgin TV 360 Box M250 Broadband Kids Pick Skysports HD (no mention of the additional box or whatever 'VMPlus' is) One of the offers for renewal is for £144, upping to £164 later, for main services (not including the addons) Broadband Installation M350 Fibre Broadband Virgin TV 360 Sky Sports & Cinema HD Mega TV Phoneline rental International anytime chatter with 'Kids Pick' and 'Sky Sport HD' as addons. Once again - no mention of the additional TV box. So onto my questions 1) Renewal states 'Broadband installation' yet to the best of my knowledge everything is already installed being an existing customer - will arrangements need to be arranged to get a visit to 'upgrade' from existing M250 to M350 Last time IIRC I was sent a new router - I installed did myself (don't think this was for speed upgrade - more of an 'old tech' replacement ) 2) I currently have a 2nd TV box but the new contract doesn't mention it. Does the new contract price already include the additional box (IIRC these are 'V6' boxes upgraded to '360' - is there a difference between the 2 ??, they look the same to me) or will I still have to pay extra for 2nd box - if so this will obviously up the price, meaning I'll have less savings 3) How do I REMOVE addon packs ?? - I'd like to consider keeping the 'Kids Pick' but since I'm not into sports I'd like to consider getting rid of the Sky Sports HD pack. The 'basic' sky sports is good enough for me 4) What EXACTLY happens if I don't choose a renew contract. Will I sudden lose everything I currently have or will I still have the old package & still pay the £193 Any help appreciated618Views0likes2Comments