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When can I discuss renewal offers?
Hi there, My bill is going to go up to £225 per month from February which as you can imagine is quite a huge jump(!). I'm currently paying £120 per month with loyalty discounts which the moderators on this forum helped me find the best deal. I've been offered an outrageous Sky deal which is making me discuss my future earlier than I thought and have actually been targeted repeatedly with the following: Sky Ultimate TV + Netflix + Sky Sports + Sky Cinema + Ultrafast Broadband Monthly Cost: £35 (for the first 12 months) Minimum Term: 24 months Thats like an insane offer. I've never gone to sky before and been with virgin media for literally a quarter of a century now (august 2000 i remember summerslam 2000 as my first ever wwe ppv event i saw live on tv haha) but this feels like too good to turn down. it really does seem new customers get the best offers! A friend of mine had been through retentions and got the following: "Just gone through the usual stuff with virgin art the end of contract and got the below for £96 per month which I feel isn't to bad Volt Gig1 Broadband Netflix premium 2 Virgin TV V6 tivo Mega TV Sky sports and cinema Sky sports hd Premier sports *which i dont have* TNT sports" I was actually looking for something similar but with 3 virgin tv 360 boxes (thats what i currently have) but the sky offer has just blown that out of the water. Any idea then i can discuss options with virgin media or do i just accept the sky offer as they said they'd sort out cancellation without any penalty? Any advice?? thanks as always virgin forum!Agreed a renewal but now its changed- very stressed
Hello I'm wondering if anyone can help me desperately. I have depression and i'm finding this to be impacting my mental health this evening substantially I got this offer through which i was happy with and accepted. I dont want to be charged £274 thats a lot of money for me and im very frightened. i dont know why this is happening Now i'm getting lots of emails telling me different things including this one: Quick recap of what you now enjoy: Your new package now includes: TV: Mega TV - Additional TV Box Phone: TV and Broadband Discount We've removed: TV: Maxit TV - Sky Entertainment & Cinema Ultra HD Here's how your changes affect your next bill: Your next bill will be generated on 21st August 2024 Your next payment is due on 12th September 2024 Your new monthly bundle cost is: £192.00*. Your next bill will be £274.00* which includes £82.00 to cover your changes up until your next bill period. There is also a one-off charge of 0.00 for installation or activation.Re: Any update on a complaint?
i also post on cableforum.uk and they're telling me "I renewed in march and kept my 2 TiVo boxes, kept sky movies, TNT sports, Sky sports and viaplay and have gig 1 broadband and netflix for £82" "Cancel, refuse any renewal offer when you cancel and wait for a call back. I went from paying just over £90pm to £66pm - and kept Sky Sports / Cinema and TNT Sports. Hope it works for you 🙏" just makes me more confused. thanks againAny update on a complaint?
Hello, I submitted an email for help and assistance and it turned into a complaint under C-200424194. Complaints are usually dealt with really speedy and well by virgin media but i've been waiting about 2 months now for a reply. I assume things have changed since o2 and virgin media merged...? My contract ends in less than 2 months and I'm really wanting to speak to someone to get a resolution. I'm getting very anxious and have mental health issues so its very stressful. I've been on virgin media for almost 25 years. Apparently i'm not seen as very important as a result as i'm a long term customer and this adds to my stress levels. I'm not sure why i havent had an update by now at least even to say "look its been 2 months we're still dealing with it" thats adding to my stress Any advice or info on whats occuring?Re: Had a renewal email- some questions
Broadband Installation Virgin TV 360 Kids Pick Sky Sports HD Sky Sports & Cinema HD Mega TV Phone Line Rental Anytime chatter M500 Gig1 Fibre Broadband Main services total £40.00* Current monthly price from month 19 £115.00* Virgin Media add-ons Sky Sports SD Sky Cinema UHD WiFi Max Add-ons total £38.00 (30 day rolling contract) Virgin Media monthly total £77.00* Current monthly price from month 19 £152.00* ---------------------------------------------------------------- this email i keep getting isn't helpful and i'm desperate to try and speak to someone and tried contacting people then i submitted a complaint as i was told to. got one email and asked if the complaint could be closed so i said no. havent heard back in over a month. i currently have 3 v6 boxes. my new offer just says "tv 360" is this offer for one box or for my 3 current boxes? I'm also being quoted for broadband installation? i have broadband already and been with virgin media for nearly a quarter of a century. Things were very good when you had issues but i only seem to get answers here now....is anyone able to look into my complaint? Am i due a call which i requested? Haven't heard in over a month. is anyone able to look into my renewal offer and find out about the box situation? i'd really like to keep my v6 boxes but it doesnt appear to be an optionRe: Had a renewal email- some questions
Hi all, i've now got my offer. I'm currently paying £79 and it'll go up to £81 with this new deal for 18 months. However i've got some issues 1) TNT Sports is no longer included. Thats a bummer. So if i wanted that the contract would be £20 more than i'm currently paying. It doesnt make me want to re-up till August as i'm currently getting TNT Sports. How long is this offer available? 2) I currently have 3 v6 boxes. On my new potential contract all it says "Virgin TV 360" so am i going from having 3 boxes to just 1 box? Additional boxes are usually an extra five quid? So with TNT and this it would be an additional thirty quid a month? Finally do i need to move to tv360? can't i just stay on v6 software? My mum is elderly and has lots of recordings! Thank you for any info/advice you can provideRe: Had a renewal email- some questions
hi thanks for the reply. i think it was 18 months previous from august 2024 as my bill says this: Additional discount that ends on 31 August 2024 + Ultimate bundle offer - 18 month saving, ends on 31 August 2024 + You're receiving a 3 discount. If you change your package you may lose this discount which will end on 31 August 2024 thanks for any adviceRe: Had a renewal email- some questions
Hi there! Nope it doesnt mention a price or package at all. so i'm wondering if it keeps my loyalty bonus for the 18 months or not? All it says is "Sign in to My Virgin Media now to check out your exclusive renewal offers. Forgotten your details? Don’t worry, we can help with that too." i sign in and can't see anything.... Any help would be most appreciated!
