Delayed Install
We signed up on 29 November and were given an installation date of 13 December and were told the pre install work would definitely be done before then. I have contacted Virgin 9 times to get a date for the pre install and was told every time it will be "tomorrow". So here we are on the eve of the install and it has not been done. I called the pre install team and was told it has now been delayed due to wayleave issues for digging the road. The thing is, there are no wayleave issues as pre pull work to the nearest pole (right outside my house) was done last year by UPP just before they were acquired by Virgin so there is no digging to be done. My current provider's contract runs out next monday and I require a working broadband connection for an alarm system and CCTV I have installed and we are going away next week until January. My daughter used to work for Virgin and warned me about these kind of problems and the lies I would be told but I didn't believe her. I do now. To add insult to injury, in order to get me to sign up I was offered synchronous bandwidth for free instead of £6 a month extra. Of course, looking at the contract I can see this hasn't been done. So, if it isn't installed tomorrow, I'll sign up for another 18 months with my current provider and Virgin can do one. All the properties in the postcode are under the same ownership and Virgin will not be allowed to install in any of them.Solved939Views0likes11CommentsLong wait for installation – any chance to move it earlier?
Hi everyone, Just wondering if anyone here experienced something similar. I placed my Virgin Media order last Feb 20, and I was told the installation is scheduled for April 2. That’s like, more than a month of waiting. I really need the internet for work (WFH life), and the delay is starting to cause problems for me. I was hoping to get connected way earlier than this. Is there any way to request for an earlier install date? Maybe someone cancelled or there’s an earlier slot available? Would appreciate any advice or help from the mods or other users who’ve gone through this. Salamat in advance!You have a bug in your systems that it's not allowing us to get an engineer and get internet
We’ve been waiting for internet for over a month now, and we believe you have a system’s massive bug that has left us stuck in an endless loop. We moved to our new house at the end of November. The external work was completed, and everything seemed fine. We were told the next step was to install it inside, and we were given a date. But every time that date gets pushed back. Your system doesn’t seem to register that the external work is done, so the installation keeps getting delayed. When we call, we’re told the outside work isn’t complete, only for another technician to come out and confirm that it is. This has happened multiple times now. We get a new installation date, only to receive another message pushing it back again because their system still thinks external work is needed. We’ve called them around 20 times, each call lasting at least 45 minutes (and sorry but with broken english from your end). Either their system has a serious bug, or we’re just being treated terribly. On top of that, we’re being told we can’t leave without paying a fee and we work from home...I've just wanted internet.327Views0likes5Comments