Can I pay half of my first bill early?
Hey everyone - I'm a new customer to virgin who joined towards the end of last month. Was told by the lady who signed me up to virgin on the phone that the first bill combines two month's worth payments together and that most people tend to pay their first bill in two - if I choose to pay half now with Virgin's payment form do I still get direct debited the double bill when my payment is due, as I did set up a direct debit on the day I signed up last month?Overcharged again third month running
After a terrible start to a renewal online offer that was only resolved by the intervention of a forum representative, I have been over charged again this month, this is despite contacting virgin media last month, recieving an apology and them acknowledging I had been incorrectly overcharged and receiving assurance that it would be resolved this month. I have the screenshots of the conversation to support this and happy to provide them. I would like to raise a formal complaint regarding this, would like someone to actually resolve this and intend to take this to the ombudsman now as I have been left with no other option. A terrible experience throughout and I am being overcharged every month.Late Payment Dispute Due to Mistakes Made by VM Agent
Good Morning, I am extremely upset because I have just received a text message from Virgin Media saying that they will cut my services off due to late payment. Three days ago, I spoke to an agent via WhatsApp who assured me that the payment would be taken and that I didn't need to do anything else. Now I can't get through to an advisor on the phone. I have a copy of the conversation that assured me the payment would be taken automatically. I have been a VM customer for nearly a decade without missing a payment. I have discovered that, when moving house and to a new package, my direct debit details were not updated to reflect the new amount despite the agent assuring me that they would. I am furious that my attempts to fix this problem have not been successful through no fault of my own. And now I'm concerned that my services will be cut off and my credit score will be affected. I don't know what to do next. Has anyone else been in this situation? Thanks for your help.