Forum Discussion

SueMc1's avatar
SueMc1
Tuning in
27 days ago

Overcharged again third month running

After a terrible start to a renewal online offer that was only resolved by the intervention of a forum representative, I have been over charged again this month, this is despite contacting virgin media last month, recieving an apology and them acknowledging I had been incorrectly overcharged and receiving assurance that it would be resolved this month. I have the screenshots of the conversation to support this and happy to provide them. I would like to raise a formal complaint regarding this, would like someone to actually resolve this and intend to take this to the ombudsman now as I have been left with no other option. A terrible experience throughout and I am being overcharged every month.

1 Reply

  • Hi SueMc1,

    Thank you for your post. We're very sorry to hear the bill is incorrect. 

    We can take a look into this for you. 

    I will private message you now. 

    ^Martin