Intermittent broadband, latency issues, packet loss
Hello. I have been with virgin broadband for about 8 months now and I have had nothing but an intermittent service. It is beyond frustrating as I have sky stream and suffer from streaming issues all the time. I have set up a broadband quality monitor since June and it clearly shows high latency issues and dropped packets all the time. I have had visits from two engineers that have changed the cables inside my property and outside but the problem persists. i have no idea what to do now and I am desperate for help. This BQM is a typical example of what I have faced daily since joining Virgin Media.Constant packet drops on VM 1GB for the last 2 weeks
Hi all, Been with VM since 2020 and the last 2 weeks have been the worst in terms of stability. Just doing a basic ping to 1.1.1.1 and I can see frequent drops Here you can see the Broadband quality monitor You can see the consistent red packet drops. Tried the usual , restarting / resetting router but no improvement. The fact its been like this for 2 weeks, especially over the holiday period is extremely frustrating. Speaking with support who tell me to check my Ethernet cable or restart my PC - when im trying to explain the outage affects every device in the house. Has anyone else experienced packet loss like this ? Did it fix itself or what happened ?
