Copper wire socket to be left marooned !!!
We are having building work and the wall with the copper wire phone outlet for our Virgin landline will cease to exist soon. So I want to move our phone to other room and plug it into the router, and hence need our line switched to VOIP. In an email from Virgin in September 2024 concerning switch over to VOIP it said “Ready to switch over now contact 0345 454 1111”. Call centre menu just goes round in circles with no option to request this, before cutting me off and sending me a text about my TV!! The Web chat call handlers are hopelessly uninformed, even after one gets handed over from the bots; first handler didn’t even know what VOIP was and 2nd chat handler told me Virgin are not implementing VOIP anymore. When I sent her all the links to the Virgin web pages concerning VOIP switch she then told me I’d have to wait for rollout ( no apology for earlier misinformation) . Is there anyone at Virgin who can perform this simplest of requests please?
Home phone answering machine stopped working
I am not getting any messages left on my landline as the answerphone no longer works after 18 rings as it has been. I have checked the handset and all is okay. Have Virgin Media changed a setting? It’s extremely important to have this working as my wife is disabled and cannot always get to the phone in time. I have rung customer service without success and would be grateful for help to resolve this problem. Thank you.Setting up phone in new house
So, I moved into my new house in May. At first, I didn't want to bother with a landline, but now my Mum is saying she can't hear me when I ring her on my mobile, so I need to set up my landline. I tried plugging my phone into the socket on the wall but it says "out of range" and there's no dial tone. Please can somebody help?!!Old phone cable to the telegraph pole
An engineer was out recently, and made a change so my landline phone is connected to the router. I forgot to ask at the time, but does this mean I no longer need the cable that stretches from the telegraph pole to house? I've tried looking, but not been able to find a definitive answer (as least that I'm comfortable with).