Old phone cable to the telegraph pole
An engineer was out recently, and made a change so my landline phone is connected to the router. I forgot to ask at the time, but does this mean I no longer need the cable that stretches from the telegraph pole to house? I've tried looking, but not been able to find a definitive answer (as least that I'm comfortable with).Charge for call not made
Hi - There seems to be quite a lot of people with similar queries... I've just noticed on my latest bill that I've been charged for a call outside of my Talk plan I know I haven't made. It's just 1 call, no phone number listed, for exactly 1 minute costing 40p + 8p VAT. As I don't know what this is or how it could have occurred and I fear it will keep appearing unless I find out the root cause of it! Has anyone got any advice on how this has happened? Has my phone line been compromised in some way?1471 giving incomplete information
Hi, My issue has been going on for almost a month, but when someone calls my line when you call 1471 the day after it does not tell you the month or year and it does not tell you that there is a charge for pressing 3 to return the call. I believe this is a nationwide issue as I have tried to get hold of many of the Virgin Media team and I finally got one who confirmed the fault but no one else since then has seemed to have picked up on it. I hope someone can help here. Thanks
Landline not working
On Thursday a Virgin engineer changed the cable leading from the road to my house. Since then my landline has a message saying "Check Land Line" and you get no dialling tone when trying to ring out. When you ring the landline you get a ringing tone on the phone you call from but the landline does not ring.Landline Dead Since 17th June 2025 – No Fault Shown – Urgent Support Needed
Hi Virgin Media Community, I’m posting here as a last resort after struggling to get proper support. My Virgin Media landline has been completely dead since 17th June 2025. When calling the number, it just says “We cannot take your call now.” However, when I log into my account, it shows a green tick and says “No known issues” with the landline. I’ve tried calling the support number 0800 052 2164 but couldn’t get through to anyone — the options keep looping me around with no way to speak to a human. This landline is essential as it’s used by my elderly mother, and we need it restored urgently. Package: M50 Fibre Broadband Maxit TV Talk More Anytime Approx. £85/month I’ve already: Logged a formal complaint through your website Contacted Virgin Media on WhatsApp, but still awaiting resolution Can someone from the Forum Team please help escalate this and get it fixed? If a technician visit is needed, I’m happy to arrange it. Also, I’d like a credit or refund for the time the phone line has been unavailable. Thanks in advance, Deepak