Ex Girlfriend has moved out and account is in her name. Can't contact her now to switch/cancel account
Anyone else had this issue. I have contacted my ex-partner but they don't know any of the details to the account anymore and don't care as it's my bank details attached to the account. I have tried ordering another virgin media broadband account, but it cannot be installed as there's another "active line". I have cancelled the previous direct debit to try and nudge virgin media to cancel the previous account but they keep saying they can't do anything as the previous account is still active even though no money is being taken for it. Please helpNew account after completing a gone away form
I have recently submitted a gone away form where I was told that they are going to try and contact the old account owner at my property to see if they will close the account down. I have since had no confirmation that they have done this except an email to myself saying they have sent out a returns package to return the router and virgin tv box etc. Does this mean I am able to go ahead and begin setting up a new account with VM or not? Also would it be possible to use the setup already installed at the house on the new account or would they have to have me return it and re-install once I have joined?Gone Away email received
Hi, I recently tried opening a new account with Virgin after moving in to a new house. There was still a connection tied to the previous resident so I have received a gone away email rather than an order confirmation. I have spoke to the previous resident and they are trying to cancel their account today. If they are successful in this, what happens to me? Will my router be automatically sent out or will I need to go through the motions of requesting a new service on the website again? I am worried as I have seen other posts about the credit check showing up as a HARD credit check and would rather avoid doing that again. TIA!Received Gone Away Form email
I have moved in a new property where Virgin was already installed, and routers and other Virgin Stuff has been left by previous tenants. Also, I have received a Gone Away form message which seems to stop the delivery of my new router (It is supposed to arrive this Saturday 20th) Is the router going to arrive on Saturday? Also, what should I do with the Virgin stuff? Thanks.
