Equipment return issue
Hi, I left VM on 23 September, and returned my broadband router (an Arris Hub 3) using the pre-paid Yodel packaging supplied by VM on 4 October. The Yodel tracking confirms that it was delivered to VM on 6 October. On 14 October I had an email from VM saying that I'd be charged £40 for non-return if the equipment isn't returned by 23/10. I know it sometimes takes 10 days for the return to be processed by VM - today is day 10 so I'm now seeking confirmation that the kit has been received and that I won't be charged. In addition, VM wrote to me on 24 September confirming that I had a credit on my account as I had paid for the period covering 23 September - 22 October in advance. I'm yet to receive the money that I'm due for the cancelled services. Please could someone from the VM team get in touch with me, and help to resolve these issues? Many thanks
Old equipment
Hi can anyone tell me how do I send the old virgin media equipment back what's their forwarding address do I need to send it back to please Can I use any big box to return it all because the tiny paper bags are not going be big enough or strong enough for all the equipment that I have lol. So really need some advice on what do next Thankyou
Equipment return
Having installed Virgin TV360 I am instructed to return a Humax box but only have the Tivo box (with a different serial number) that I have just uninstalled (which from the literature it doesn't look Virgin wants back). Can someone advise me please? PS I've been waiting an hour on the What's App chat. Many Thanks