360 box not recording or playing back. I.e. the hard drive is likely dead
My Mam (89) has issues with her 360 box. It will not record & occasionally throws up a code, CS2000, which is not in the code list & also on trying to playback you get a CS2217 code. An engineer was supposed to have called on 26th but didn't turn up. It was a different issue, in that the box wouldn't reboot, but it could possibly be related. This particular box has had intermittent issues for some time & we have had engineers come & appear to fix it but I strongly suspect that it has had a dodgy hard drive for some time. I note that CS2217 seems to say that the tv service isn't working, but that is inaccurate & incorrect as we can watch all live channels without issue however, if you go further it does imply there is a HD issue. I rang through the performance of the phone service & find that that is less than adequate when all that does is send me a text to go through all the checks I can do online & then when you get to the code screen all I get is a white screen with nothing on it. If you go through the checks that I already did, the solution in the code box is to call 150 thus ending up in an infinite loop. What it looks like is that my Mam needs a new box sending out, I'm more than happy to install it for that's not an issue & it would save on sending an engineer, especially when they aren't reliable. Note that I have sent this from my own account & you will need details of my mother's service that I'd be happy to give in a PM. I've done it this way so that I get the messages for her.
TV360 Recording Playback Failures | CS2200 | CS2214 | CS2217
Adding to what looks like a long list of TV360 HDD failures!! 1.First issue a couple of weeks back was that the box decided to freeze when playing back a recording, and decided to delete all recordings!!! 2. Since then, multiple issues with recording playback, with various error codes (CS2200 | CS2214 | CS2217) I've done a hard reset (delete recordings), two soft resets already (keep recordings). Internet connectivity is very good, all on-demand services are fine and I've tested on both ethernet and 5GHz wi-fi. Software is up-2-date Attempted to contact CS by chat, nearly 3hrs of waiting and no response Spoke to CS last week and they tried to tell me it was because I was using the hub in modem mode and using my own mesh 🤣. After we excluded that, they were going to monitor it and promised to call back on Friday, nothing. 4 days later and still nothing!! What next, as it is clearly a hardware issue, likely bad sectors on the disk. It is very, very frustrating and hope some kind soul can help get this sorted ASAP please.