360 box not recording or playing back. I.e. the hard drive is likely dead
My Mam (89) has issues with her 360 box. It will not record & occasionally throws up a code, CS2000, which is not in the code list & also on trying to playback you get a CS2217 code. An engineer was supposed to have called on 26th but didn't turn up. It was a different issue, in that the box wouldn't reboot, but it could possibly be related. This particular box has had intermittent issues for some time & we have had engineers come & appear to fix it but I strongly suspect that it has had a dodgy hard drive for some time. I note that CS2217 seems to say that the tv service isn't working, but that is inaccurate & incorrect as we can watch all live channels without issue however, if you go further it does imply there is a HD issue.
I rang through the performance of the phone service & find that that is less than adequate when all that does is send me a text to go through all the checks I can do online & then when you get to the code screen all I get is a white screen with nothing on it. If you go through the checks that I already did, the solution in the code box is to call 150 thus ending up in an infinite loop.
What it looks like is that my Mam needs a new box sending out, I'm more than happy to install it for that's not an issue & it would save on sending an engineer, especially when they aren't reliable.
Note that I have sent this from my own account & you will need details of my mother's service that I'd be happy to give in a PM. I've done it this way so that I get the messages for her.