VM Outage
Hi, At ~2pm on 7/7 my TV and Broadband service went down, shortly after I noticed a card posted through my letter box stating "we've found a problem", "this time we need to come in to get things finished" and "please quote RPBLOCK" SInce then i have been tracking the issue F011897300 on the VM outage details page, and have watched the estimated fix time slip time after time, with the last 3 being the 15th, today (18th) and now its currently the 23rd @2pm I have logged a complaints, where i was listened to, given excuses and apologies but no fix... i get the impression the call agents just want to get the ticket closed to meet quotas My last call was today, and i am now seriously considering going for breach of contract as this outage will have been over 2 weeks by the 23rd, and is impacting every member of the family, from not being able to WFH, complete homework, online shop or stream TV just name but a few... you dont realise how much its become an integral part of your life till you lose it. Any help in getting a swift resolution to this would be gratefully received... i don't want to leave VM, but my hand is being forced.. Kind Regards.When is a fix coming for the linking of Virgin media to ID
Hi Virgin, Please this is the second time I’m posting on the forums regarding this issue. I have registered for services to my new property and presently not able to login to manage my services from online or the app due to this linking issue stating that the email information does not match. When is this issue going to be resolved?Another user unable to link Virgin Media O2 ID and Virgin Media Accounts - can anyone help please?
I signed up for Virgin Broadband on Monday. Created my VMO2 ID and when I tried to link my Virgin Media broadband account I got the message saying my account is linked to a different email address: If one of the hard-working mods has any help to offer on this issue I'd be hugely appreciative - I've just tried in the last five minutes and the issue is still happening. - Assuming this isn't resolved by tomorrow, I'm writing a letter of complaint to Virgin - I'd encourage everyone else here to do so, too - to Virgin Media, Sunderland, SR43 4AA ;-) (Note that you can't send an email complaint without being logged into your VMO2 ID, and you can't continue to the complaint form unless you've linked your Virgin Media account - you just get an "access denied" blocked error.) Virgin - your IT team need to sort this issue out as a priority. It's entirely unacceptable to implement an OAuth identity provider service - as you have with your VMO2 service - which simply doesn't work. There's no way on earth that a properly managed development team wouldn't spot such a basic error in a critical user journey during the testing phase, unless your testing wasn't a proper simulation of real-world, or your tester simply didn't bother to do this part of the test suite. What gives? And yes, I write this as a developer in a software engineering team developing OAuth identity providers for websites, so I know a tiny amount about which I speak... (-; /A ps And while I'm here! When you sign up on this forum, there is a maximum length that your password can be, and the forum shows an error if the password is too long. There's only one reason to specify a maximum length for a password on a website: it means the password is almost certainly stored unencrypted and un-hashed, because the password length limit is set because the database table column is sized to only allow a string of characters up to a certain length. If the password was stored hashed and encrypted, it would always be a set length - e.g. 64 characters - no matter what password you entered on the registration form. That's a huge security flaw, especially considering the fact the forum also knows my email address:
Reduce Broadband Speed
Hi, I am not in contract and wish to reduce my broadband speed for a lower monthly bill without agreeing to a new contract, as far as i'm aware i Can Do this. Virgin Media Via the Online Chat & Call Center refuse to do this by ignoring my request and pushing contract deals even when i specifically state NO i Do not want a new contract, they then offer me another contract based deals again and again, i refuse the contract then they hang up. they also kept asking why i did not want a contract not that has anything to do with them. I managed to get through to a non english retentions person that could offer me the M125 Broadband only for £57 per month (no contract), i laughed with disbelief at this point and asked to end my services then he hung up the phone. Please AdviseUnable to link Virgin media account with Virgin02 account
I have been unable to set up the app for VirginMedia as it requires me to link the Virign02 account to the VirginMedia account to do so. They both use the same email address, yet when i type the email address in it tells me that it doesn't match and locks me out after a few attempts. then when I attempt to put in the email address it tells me The account details, area and address are all correct, any assistance fixing this would be great. many thanks,Complaints response had no QR code attached. Impossible to contact about case number
I placed a complaint and received a response. However I would like to discuss further. They claim there is a QR code on the email to use if you wish to contact them but there isn’t. I’ve tried using live chat which just makes things worse and placed yet another complaint. I have transcripts to prove what I was agreeing to. How do I speak to someone relating to a specific case number if there is no QR code?.Armed Forces Covenant Breach and Service Family discrimination
My wife is serving military and I am a military veteran. The broadband contract we have is in my name, however the military quarter is in my wife’s name as it is her still serving. She is being posted to a camp that is not in a Virgin media area so Virgin are disconnecting our broadband. I let them know 30 days before our move, yet they want evidence such as a driving licence or utility bill for our new property within 28 days. This is unreasonable and unrealistic. They are charging an extortionate early disconnection fee and refuse to waive this even though we are moving as a forces family. When I submitted the evidence of our new property provided by the military which does not have my name on it, they have rejected it. They refuse to accept we are a forces couple as I do not have a mod.uk email, although my wife does. She is not the account holder though. This is a breach of the Armed Forces Covenant as we do not choose to move or where we are sent. If anyone from Virgin is reading this please could you get in touch with me regarding this frankly disgusting behaviour.Armed Forces Covenant - Virgin Media Breaching Contract
Military family here. We lived in an SFA down south and got posted to Cyprus (RAF base, which is British Territory) . I contacted Virgin Media saying that: the area I'm moving to is UNSERVICEABLE by Virgin Media hence by contract no early termination fee should be billed to my name. It is a military posting for the entire family that is outside our control so by contract, Virgin Media should not put a military family under unfair treatment and/or discrimination. Virgin Media is required to waive fees for military FAMILIES. I've explained all this, quoting the covenant, quoting other military spouses whose fees have been waived under such circumstances and the response I got was "I only have paperwork for Serving Person in my office, because the account is under your name you will have to pay". Well, isn't this unfair treatment? the house you provided services for is MOD property, which funny enough is under the Serving Person name, so you charge me, you charge him, you charge us. Webchat was even worse as I got someone who didn't speak any English and his messages made absolutely zero sense. Then I got a really cheeky guy who kept asking me of he could close my complaint. I told him not to close it and what did it do? claimed he resolved it!!!! Absolutely unbelievable how you don't understand that you can be sued for all this and that I can get my husband's Warrant Officer to send you a nice lovely letter as he already had to do this before for other people. You think you can just take advantage of people that's what you think. I expect the bill to be waived as it's legally required. Waiting for you to get in contact.Contract Information Sheet Price Different from Final Contract Price
Hello, Back in May we ordered broadband with Virgin Media at a monthly cost of 28.99 (M350 Broadband), to start in June - this is stated in our "Virgin Media Contract Information Sheet", which was attached in an e-mail titled "Virgin Media Order Documents". Given the price was as expected, when a new e-mail arrived 2 hours later that same day with the final contract (titled "Your Virgin Media Contract"), we didn't pay it as much mind, but it turns out it states that our contract is that of 66 a month. We have noticed this now that the normal monthly billings have begun. How is this possible? The only reason we went ahead with an 18 month contract with Virgin was that we considered 28.99 a fair price, and that is what we ordered and agreed to. We never agreed to 66 a month. This same issue seems to have been reported in past threads: Contract price different from the pre-contract documents I agreed to | Virgin Media Community - 5639131 We are now trying to get hold of customer service to no avail and are turning to this platform for assistance, please help us solve this. Thank you.
