TNT misery

So I signed up for a TNT sports Black Friday deal advertised in my VM App. The deal was £5 a month for the first three months then £25 thereafter. I quickly received an email confirming the sign up and listing TNT as an added channel. 

However, the channel was not activated and when I got in touch about this the agent said there was no such deal as it was for new customers only. It didn’t say this in the marketing or during sign up. ‘But you sent me an email confirming my subscription’, I said. The agent said they had no record of this!!

After three hours of persistence they eventually agreed there had been an error,  so as an apology said they would give me TNT free for three months and then charge £25 after that. Ok I said.

BUT! My latest bill not only shows a £25 charge for the first month of ‘free’ TNT but also a £5 charge for the 3 month Black Friday deal that was never activated. 

So they’ve charged me £5 for something that never happened and they then lied about offering me £25 off for the first three months. 

However I do have screenshots of their false promises. 

Don’t trust their marketing nor their customer service agents. Scammers. 

In the meantime I’ll be cancelling TNT and then my main contract when that’s expired. Been with NTL then Virgin for over 25 years.