Unable to access account settings
Please can someone assist me? My broadband arrived Tuesday and was set up fine, I created a My Virgin Media account and can login through email verification but never had a password. Wheb I try to press on manage my account settings or navigate to any tab other than my bill I get the same message every time. Oops, something has gone wrong on our end, please try again later. Please can someone help me. This is the same if I am in app or on PC2 x Virgin Media Accounts (Not email related)
I have 2 x Virgin media accounts (to be able to log in & view information regarding my accounts / bills etc) Is there a way in which I am able to remove one of the accounts from everything relating to Virgin Media past contracts / accounts or is this something I have to have done through Virgin Media directly?Email App Passwords Suddenly Stop Working
I have been using the Outlook email client to access my virgin media email for a long time. I have changed the app password using the 4-hyphenated password generated under the account details tab several times successfully. Over the last few days the password stopped working and my attempts at using a new app password have failed. When I run the command line prompt: curl -v smtps://smtp.virginmedia.com -u mailto:"username":"app password", I receive the response 235 2.7.0 SMTP350 Authentication successful for user... The only other explanation could be that my IP address has been blocked by the server. However I can access my emails via the Virgin media website. So 2 questions: 1: Why does my app password spontaneously stop working? 2: How can I reconnect via the Outlook app, given that repeated app password changes are not working? Many thanks.Can't link accounts Virgin Media has a typo in my email
Hi there I'm a long term customer that has been unable to login to their Virgin Media account for months and I am constantly hitting a brick wall in trying to get it sorted. It seems the way to login to the account has changed in the last year, some new method of linking to an Id and it is this that is causing problems. I try to login to the virgin media account and am told I need to link my existing account. I enter my email account the Virgin Media account has been linked to for many years and am told by the login process that the Virgin Media account isn't linked to this email. It is and it always has been. I am asked a series of questions about account number and area code and others to identify me. I answer these and am shown an email address the Virgin account is currently linked to. Incidentally this is the correct email I entered before, however, for some reason Virgin Media have it ending in .co rather than .com. I'm guessing this is the problem. This means I am stuck. I can't get a validation email to go out to the email address Virgin have incorrectly assigned (because it's trying to go to .co and not .com) and I can't link the correct email because they've seemingly incorrectly spelt it on my records. I've been sent around the houses with this query for months now and am getting nowhere. I've tried different browsers and the app to no avail. Just to clarify logging into my account has never been an issue using the correctly spelled email address until this change of login process came in. I have no idea how Virgin Media have managed to cause the typo unless it is something to do with the old form and field length. Sorry for the long post but I have no idea what to do. I can't even complain as the link to that just sends me down the broken login route anyway. Can anyone by any chance advise of any ways I can either get this sorted? The online chat hasn't been helpful when I've tried to explain the issue. Kind regards and all the bestCannot manage account
Whenever I try to look at my account settings I get an error message both on the app and website. I have tried clearing cookies, deleting the app, restarting my hub and device but nothing works. The error message says: “ Oops, looks like something’s gone wrong on our side. Please try again” with a sad face - I don’t know how to attach an image.
Waiting for call from management after a complaint. How long is it likely to be?!
Sorry but this is long! A month ago, I told Virgin I was moving house through the messaging system on their website. I requested to see if there was a better deal than my current package as I had been on it since 2014. What I expected to be a quick chat, turned into over 2 hours - they said they were experiencing technical difficulties. The operator told me there were 3 options that were better and then told me option 3 was best which was for volt with an O2 sim. She told me the broadband was better, (I believed it was M500 which can be boosted), free Netflix with adds, and I thought my tv would be at least the same or better. I am usually a cautious person and so asked many questions and felt her increasing, persuasion to accept option 3. E.g. ‘so, shall we go with option 3?’ My chat messed up and was keeping previous chats so it became very hard to get the correct points across. I was worried to come off the messaging as I would potentially have to go back through it all and with the pressure of moving house, accepted. However, it turns out she put me on Volt 350 and mix it tv which is worse than my original package. We have lost loads of channels. I am out of the cooling off period but called today and spoke to retentions as I feel they have messed up (been a customer for years). They offered me different packages at higher costs. I just wanted the package I had been told I was getting at the price I was quoted and that I had accepted. It has been sent as a complaint where I now need to wait for management to call me which can be 7-10 days whilst putting up with the pathetic number of tv channels and recordings we can’t watch. I was told it would be over £1000 to cancel the contract should I go to another provider. Awful- especially as they messed up originally. So, how long have others had to wait for call from the team please?