Email App Passwords Suddenly Stop Working
I have been using the Outlook email client to access my virgin media email for a long time. I have changed the app password using the 4-hyphenated password generated under the account details tab several times successfully. Over the last few days the password stopped working and my attempts at using a new app password have failed. When I run the command line prompt: curl -v smtps://smtp.virginmedia.com -u mailto:"username":"app password", I receive the response 235 2.7.0 SMTP350 Authentication successful for user... The only other explanation could be that my IP address has been blocked by the server. However I can access my emails via the Virgin media website. So 2 questions: 1: Why does my app password spontaneously stop working? 2: How can I reconnect via the Outlook app, given that repeated app password changes are not working? Many thanks.Cannot manage account
Whenever I try to look at my account settings I get an error message both on the app and website. I have tried clearing cookies, deleting the app, restarting my hub and device but nothing works. The error message says: “ Oops, looks like something’s gone wrong on our side. Please try again” with a sad face - I don’t know how to attach an image.
Waiting for call from management after a complaint. How long is it likely to be?!
Sorry but this is long! A month ago, I told Virgin I was moving house through the messaging system on their website. I requested to see if there was a better deal than my current package as I had been on it since 2014. What I expected to be a quick chat, turned into over 2 hours - they said they were experiencing technical difficulties. The operator told me there were 3 options that were better and then told me option 3 was best which was for volt with an O2 sim. She told me the broadband was better, (I believed it was M500 which can be boosted), free Netflix with adds, and I thought my tv would be at least the same or better. I am usually a cautious person and so asked many questions and felt her increasing, persuasion to accept option 3. E.g. ‘so, shall we go with option 3?’ My chat messed up and was keeping previous chats so it became very hard to get the correct points across. I was worried to come off the messaging as I would potentially have to go back through it all and with the pressure of moving house, accepted. However, it turns out she put me on Volt 350 and mix it tv which is worse than my original package. We have lost loads of channels. I am out of the cooling off period but called today and spoke to retentions as I feel they have messed up (been a customer for years). They offered me different packages at higher costs. I just wanted the package I had been told I was getting at the price I was quoted and that I had accepted. It has been sent as a complaint where I now need to wait for management to call me which can be 7-10 days whilst putting up with the pathetic number of tv channels and recordings we can’t watch. I was told it would be over £1000 to cancel the contract should I go to another provider. Awful- especially as they messed up originally. So, how long have others had to wait for call from the team please?VIRGIN ON THE RIDICULOUS
What on earth ARE you doing VIRGIN? Your EMail system is in total disarray! We have three laptops, all up to date on Windows 11 and all using Outlook to access. Each one is now suddenly treating the connection very differently! Only one is now working to a virginmedia mail address, so forget it being only a legacy address issue. That one also still currently works to a very busy ntlworld address used for Freeware user contact. The other two have totally differing actions from the same virginmedia address, one now telling me there is unread mail, but not displaying it on Outlook OR online web access. This does not include one ntlworld connection severed without warning a year ago now, Despite numerous requests, NO help given, NOTHING offered. This was my wife's account used for extensive volunteer work, inc elderly and disabled people access. Killed stone dead without warning. It took months to get an alternative EMail system working elsewhere as many mail recipients just could not cope with the no warning sudden loss of all comms. SO, from other posts here and elsewhere numerous people are increasingly experiencing this sort of disaster from VIRGIN. Well, there IS a next stage if this unhelpful lack of action continues, and that is to go VERY public. Virgin customers might like to be aware that I have in another location due no cable available have SKY inc SKY EMail. Its been faultless.When to cancel?
I'm planning to leave Virgin when my current contract is up in January. I currently am contracted for Gig1 Volt Boost @ £44.07 which will end on 12th Jan. The price from the 13th Jan will be £75.07. We are moving across the country and wish to end our contract. If I wish to give a full 60 days notice is that 60 days prior to the 12th or the 13th when the price rises? Thank you for any help you're able to give.Can't access my virgin media account or email.
This has been an ongoing issue for months. Everytime I try to sign in or even register I get the message saying. This Virgin Media email address isn’t valid. I have phoned up support twice who were no help at all, they just said it's an error their end on the first occasion, second time they told me someone would call me within 5 working days. A month later and still nothing.Managing multiple @blueyonder.co.uk accounts
I have an active Virgin Media account (I'm a broadband customer), and for years have had four @blueyonder.co.uk email addresses used by myself and three other family members associated with that account. All four accounts are regularly used. After the transition to VMO2, I've linked my new VMO2 ID to my Virgin Media account. I'm able to manage my (the primary) @blueyonder.co.uk email account app password through https://www.virginmediao2.co.uk/identity/id-settings/my-accounts using ID Settings->Virgin Media Account->Manage email app password. However, I can't see any way to manage the @blueyonder.co.uk email accounts used by my other family members (e.g. to change the app password). Some of those family members have their own VMO2 IDs (because they're O2 mobile customers), but unless I'm wrong it doesn't seem possible to link those IDs to the single common household Virgin Media account which I manage, and hence there seems no way for those members to manage their own @blueyonder.co.uk app password. Help! Surely there must be a way to do this.
