Parental controls not working
Good day, I have an issue with parental controls not working, I have tried pretty much everything I can think of as in the following Toggled the settings off and on again Reboot all devices and router Reset the router through the pin hole Checked DNS Spoke to customer support on chat who just say the settings are on and we have refreshed the settings wait 24 hours but nothing changes and I get the same outcome of not working. The outcome of it not working is the same if I do it via the app or the website. This is pretty frustrating as I have always had the settings set to on but all of a sudden they don't work? Does anyone know a fix to this as customer support seems to only have one idea and that's the " we have refreshed your setting just wait 24 hours " TIAWebSafe Parental Controls not working
Hi there - like a few other people are reporting my Websafe "Parental Controls" don't appear to be working. They are switched on in the My Virgin Media Online Security page, but websites are not being blocked that should be. I have checked my DNS is correct, and switched off and back on the Parental Controls, and rebooted the router, but the problem still exists. Please advise how this can be resolved. ThanksUnable to block specific websites
Hi Virgin Media, I am unable to block specific websites in the Online Security section of my account. When i add URLs to the section "Add websites that you always want parental controls to block access to" and click on the save button i get the below message: "Sorry the changes you made were not saved, please try again Can someone at virgin please review and fix it?Websafe not working
Hi Virgin Media, My websafe is not working. Judging by the numerous posts on the community board it appears that i need to make a post here in order to fix it. I spoke with the help desk earlier today and they are unfamiliar with the issue. Can someone at virgin media please reach out to me so that i can use websafe in my household please? I can also confirm that i am using Virgin Media's DNS, I am not using a VPN and that websafe is currently switched for the past 2 days on my account.Web Safe Not Working - not blocking websites
Hi Team, This is very frustrating! My web safe is turned on but it is not blocking websites. I had tried resetting VM Hub and I did try turning web safe on and off, but it didn't help. There are no error messages erither. I see many other customers have reported this and I'm very surprised there isn't a permanent fix! I had reported this issue before: https://community.virginmedia.com/t5/Switched-On-Families/Web-Safe-Parental-Control-Not-Working/m-p/5465402#M5781 I checked https://1.1.1.1/help Debug Information Connected to 1.1.1.1 No Using DNS over HTTPS (DoH) No Using DNS over TLS (DoT) No Using DNS over WARP No AS Name Virgin Media AS Number 5089 Cloudflare Data Center MAN [MOD EDIT: Subject title changed for clarity]Web Safe Parental Control Not Working
Hi, I've noticed the VM web safe is not working properly. It is turned on but it is not blocking websites. I tried rebooting the router and turning on and off the web safe. I checked my network status on https://1.1.1.1/ : Debug Information Connected to 1.1.1.1 No Using DNS over HTTPS (DoH) No Using DNS over TLS (DoT) No Using DNS over WARP No AS Name Virgin Media AS Number 5089 Cloudflare Data Center MAN Connectivity to Resolver IP Addresses 1.1.1.1 Yes 1.0.0.1 Yes My DNS are configured as follows: Primary: 194.168.4.100 Secondary: 194.168.8.100 The VM Hub is in modem mode and I'm using a third party router for WiFi. I used to get email alerts when the web safe is turned off and on, but not this time. Web safe was working fine on all devices here few days back too. Not sure if this is a backend problem for VM team to look at. Would be helpful if someone could advise.
