Forum Discussion

abraham12's avatar
abraham12
Tuning in
2 years ago

Web Safe Not Working - not blocking websites

Hi Team,

This is very frustrating! My web safe is turned on but it is not blocking websites. I had tried resetting VM Hub and I did try turning web safe on and off, but it didn't help. There are no error messages erither.

I see many other customers have reported this and I'm very surprised there isn't a permanent fix!

I had reported this issue before: https://community.virginmedia.com/t5/Switched-On-Families/Web-Safe-Parental-Control-Not-Working/m-p/5465402#M5781

I checked https://1.1.1.1/help

Debug Information

Connected to 1.1.1.1 No
Using DNS over HTTPS (DoH) No
Using DNS over TLS (DoT) No
Using DNS over WARP No
AS Name Virgin Media
AS Number 5089
Cloudflare Data Center MAN

 

 

[MOD EDIT: Subject title changed for clarity]

WebSafe

3 Replies

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  • FlockWallpaper's avatar
    FlockWallpaper
    Up to speed
    2 years ago

    The important thing to bear in mind is that VM’s Web safe/ Child Safe doesn’t actually ‘block’ access to websites, what it does is to claim that these sites ‘don’t exist’ and hence doesn’t know how to connect to them!

    This blocking is trivially easy to bypass, and I’d be slightly astonished to learn that there isn’t a single teen in the UK who doesn’t know how to do it if he or she is motivated to do so.

  • Client62's avatar
    Client62
    Alessandro Volta
    2 years ago

    My youngest grandson would rapidly bypass Child Safe & Wi-Fi Pausing.
    It will not be long before I have to ask my him for the new 63 hieroglyphic Wi-Fi password !

  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    2 years ago

    Hello abraham12

     

    Sorry to hear of the websafe issues experienced, we understand the concern this can cause!

     

    We can see you have spoken to the team since posting, were they able to assist with this and offer a resolution during the call?

     

    Rob