Forum Discussion

abraham12's avatar
abraham12
Tuning in
2 years ago

Web Safe Parental Control Not Working

Hi,

I've noticed the VM web safe is not working properly. It is turned on but it is not blocking websites. I tried rebooting the router and turning on and off the web safe. 

I checked my network status on https://1.1.1.1/ :

Debug Information

Connected to 1.1.1.1No
Using DNS over HTTPS (DoH)No
Using DNS over TLS (DoT)No
Using DNS over WARPNo
AS NameVirgin Media
AS Number5089
Cloudflare Data CenterMAN

Connectivity to Resolver IP Addresses

1.1.1.1Yes
1.0.0.1Yes

 

My DNS are configured as follows:

Primary: 194.168.4.100

Secondary: 194.168.8.100

 

The VM Hub is in modem mode and I'm using a third party router for WiFi. I used to get email alerts when the web safe is turned off and on, but not this time. Web safe was working fine on all devices here few days back too. Not sure if this is a backend problem for VM team to look at.

 

Would be helpful if someone could advise.

ParentalControl
WebSafe

9 Replies

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  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    2 years ago

    Hi abraham12 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the problem you're experiencing 😔

    In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel

    • Ged6's avatar
      Ged6
      Tuning in
      2 years ago

      Hello, I'm facing the same issue, no websites are being filtered, web safe is turned on. Could you please advise?

      Many thanks 

      • John_GS's avatar
        John_GS
        Icon for Forum Team rankForum Team
        2 years ago

        Hi Ged6 

        Thanks for posting and welcome to the community.

        Very sorry to hear Websafe filtering is not working - is there any VPN on the device or anything or on the browser you're using?

        Best wishes.

  • moretym's avatar
    moretym
    Joining in
    2 years ago

    I have the exact same problem, tried also on multiple devices, web safe doesn't work on any of them. Did the 1.1.1.1 check, the AS name showing is Virgin media buisness 

    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team
      2 years ago

      Hi moretym,

      Thanks for coming back to us in the Community. 

      I can see you're already in a private message with my colleague so we'll leave this with them to avoid multiple agents working on the same thing 🙂 

      Thanks, 

  • abraham12's avatar
    abraham12
    Tuning in
    2 years ago

    I'm still having this same issue. Restarted VM Hub but no use. Turned web safe on and off but no use!

    Debug Information

    Connected to 1.1.1.1No
    Using DNS over HTTPS (DoH)No
    Using DNS over TLS (DoT)No
    Using DNS over WARPNo
    AS NameVirgin Media
    AS Number5089
    Cloudflare Data CenterMAN
  • abraham12's avatar
    abraham12
    Tuning in
    2 years ago

    I'm still having this same issue. Factory reset my VM Hub but no use. Turned web safe on and off but no use!

    Debug Information

    Connected to 1.1.1.1No
    Using DNS over HTTPS (DoH)No
    Using DNS over TLS (DoT)No
    Using DNS over WARPNo
    AS NameVirgin Media
    AS Number5089
    Cloudflare Data CenterMAN